Access Service Analyst
3 weeks ago
The opportunity
We're seeking a highly motivated individual who is passionate about providing exceptional service with meticulous attention to detail. The role involves granting access to Openwork colleagues and firms, including the creation and removal of system accounts and licenses.
The successful candidate will collaborate with internal staff, technology teams, and advisers to resolve daily access inquiries.
Additionally, you'll play a key role in software asset management by efficiently assigning and managing licenses for internal staff and advisers.
What we offer:
Salary - up to £25,000 Bonus scheme - on target bonus -7.5% Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5% Critical illness cover Income protection Death in service 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more.Key Accountabilities:
Following documented processes to allocate access for starters, leavers, movers. To manage the leavers process to ensure that all IT equipment Is returned. To conduct a new starters welcome calls supporting them to log on to the system and answer queries. To follow the ticket best practice guide making sure tickets and requestors are regularly updated. Responsible for all types of access Including allocation and removal of licences Act as an overflow to help support the IT Service desk answering incoming calls during the lunch time period and seasonal peak times. Diagnose and resolve access related problems accurately making sure they are logged correctly and either closed or escalated appropriately To carry out access audits and re-verification of access for critical systems. Contacting people who have not used software to see If licence can be removed. All activity to be recorded for auditing purposes within Openwork’s ITSM tool, Including manager authorisation. Maintain Access documentation and ensure it is kept up to date.
What will you need to succeed?
Qualifications/ Experience/ Knowledge: Experience in call handling and dealing with difficult and demanding situations ITIL V3 or V4 an advantage Knowledge and Experience of Active Directory Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous. A good knowledge of Data Protection, and FCA regulations A good understanding of starters and leavers process, as well as role Based Access Controls Technical Knowledge: Microsoft Dynamics User Administration Active Directory M365 licensing portal Skills and Competencies: Good organisation and communication skills Have a bright professional attitude and lead by example work ethic. Have the ability to multi-task and stay organized in a agile working environment. Be analytical & inquisitive with excellent attention to detail. Ability to be able to change priorities on a day-to-day basis Good at problem solving – required to get underneath incidents and identity where and what has gone wrong Ownership of requests Excellent written & customer service skills
Why us?
We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
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