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IT Service Desk Analyst
2 months ago
Job Title: IT Service Desk Analyst
Location: Swindon (2-3 days a week in the office)
Salary: Up to £26,000 + bonus
We are seeking a highly motivated IT Service Desk Analyst who is passionate about providing outstanding service and resolving IT issues to a high standard. This role is perfect for a natural problem-solver with the ability to multi-task and prioritise workload effectively.
The Role:
- Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
- Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
- Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.
The Candidate:
- Strong technical foundation with excellent Office 365, desktop, and application support skills.
- Proficiency in troubleshooting technical desktop and application issues.
- Good knowledge of Microsoft Operating Systems and Active Directory administration.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple incidents and priorities efficiently and calmly.
The Package:
- 25 days holiday + bank holidays
- Death in service: 4x salary.
- Bonus scheme: 7.5% on target bonus.
- Flexible benefits, including private medical insurance, dental insurance, and more.
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
