Hospitality Service Manager – Front Office

1 month ago

Carlisle, United Kingdom LGH Hotels Management Full time

The Opportunity

Creating those memorable hospitality experiences for our guests commences as soon as they walk through our hotel doors and as the old saying goes “first impressions last”.

Being one of our Front of Office Managers you will oversee one of the most important operations at the hotel. YOU will lead from the front (no pun intended) in delivering memorable experiences and maintaining high levels of service at all times.

YOUR team will be responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver this exceptional hospitality service.

It should be natural for you to lead and give direction to a team of Hospitality Service Experts who are passionate and dedicated to delivering exceptional guest experiences. And being a people person, you will thrive in taking ownership of their ongoing development.

Benefits

Our enviable employee discounts on bedroom rates across our best western hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking

Ideal Candidate

Proven track record in managing the front office departments within a busy hotel environment. YOU will possess exceptional people management Possess good commercial awareness and sales capabilities Branded hotel experience (Preferred) Budget and P&L experience Experienced user of Opera, Delphi, and Microsoft Office (Preferred) Excellent IT skills (MS Office, Financial systems) and numeracy Excellent oral and written communication skills A positive and engaging demeanour with the ability to drive and motivate teams.

Hotel

With its royal history, splendid architecture, and superbly central location, you will find the Carlisle Station Hotel, part of the Sure Collection By Best Western. This striking Victorian building is matched with modern, boutique interiors which makes Carlisle Station Hotel, one of the most desirable places to stay in Cumbria’s capital.

With 70 comfortable bedrooms including family rooms and singles, a stunning Victorian ballroom for up to 180 guests, 5 versatile meeting rooms for up to 220 delegates

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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