Front Office Operations Manager
3 weeks ago
The Opportunity
At the heart of our hotel experience lies the ability to create unforgettable moments for our guests, starting from the moment they enter our establishment. As a Front Office Manager, you will play a pivotal role in ensuring that every guest feels welcomed and valued.
Your leadership will be essential in managing one of the most critical areas of our hotel. You will set the standard for exceptional service and ensure that your team consistently delivers outstanding hospitality.
Your team will be responsible for warmly welcoming guests and ensuring their arrival is seamless and enjoyable. You will foster a positive and engaging work environment that motivates your team to excel in providing top-notch service.
As a natural leader, you will guide a dedicated team of Hospitality Service Professionals who are committed to enhancing guest satisfaction. Your passion for people will shine through as you take charge of their ongoing training and development.
Benefits
- Exclusive employee discounts on accommodation across our hotel network.
- Retail discounts covering groceries, fashion, travel, and more.
- Eye care support
- Access to legal and financial advice
- Counseling services
- Health and life insurance plans
- Cycle-to-work initiative
- Wellness resources including fitness videos and tips
- Healthy recipe suggestions
- Guidance on maintaining an active lifestyle
- Wellness podcasts and video content
- Breathing and relaxation exercises
- 24/7 support and advice hotline
- Team recognition and rewards
- Complimentary meals during shifts
- Free parking for staff
Ideal Candidate
- Demonstrated experience in managing front office operations in a busy hotel setting.
- Exceptional skills in people management
- Strong commercial insight and sales abilities
- Experience in branded hotel environments (Preferred)
- Familiarity with budgeting and financial reporting
- Proficient in Opera, Delphi, and Microsoft Office (Preferred)
- Strong IT skills, particularly in MS Office and financial systems
- Excellent verbal and written communication abilities
- A positive and motivating presence capable of inspiring teams.
Hotel Overview
The Carlisle Station Hotel, part of the Sure Collection By Best Western, boasts a rich history and stunning architecture, making it a prime destination in Cumbria's capital. Our hotel features modern, boutique-style interiors alongside 70 comfortable rooms, including family accommodations and singles, as well as a magnificent Victorian ballroom that can host up to 180 guests and five versatile meeting rooms for up to 220 delegates.
About Us
Join LGH Hotels Management, a growing hospitality group with 42 hotels across the UK, including renowned brands like Crowne Plaza, Holiday Inn, and Best Western. We are dedicated to providing fulfilling career opportunities in the hospitality sector. Become part of our dynamic team and help shape the future of hospitality in the UK.
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