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Front Office Operations Manager
2 months ago
The Role
As a Front Office Operations Manager, you will play a pivotal role in crafting unforgettable hospitality experiences for our guests from the moment they enter our establishment. The significance of first impressions cannot be overstated, and you will be at the forefront of ensuring these moments are exceptional.
In this leadership position, you will manage one of the most crucial areas of our hotel. Your primary responsibility will be to guide your team in delivering outstanding service consistently. Your leadership will inspire a culture of excellence and engagement, ensuring that every guest's arrival is seamless and welcoming.
You will naturally take charge and provide direction to a dedicated team of Hospitality Service Professionals who are committed to creating remarkable guest experiences. Your passion for people will drive you to take ownership of their continuous development and success.
Employee Benefits
- Enjoy exclusive employee discounts on accommodation across our extensive hotel portfolio.
- Access to a variety of shopping discounts, including groceries, fashion, travel, and leisure activities.
- Comprehensive eye care support.
- Complimentary legal and financial advice services.
- Counseling and mental health support sessions.
- Hospital and death benefit plans.
- Cycle-to-work initiatives.
- Wellness resources, including fitness videos and healthy living tips.
- Engaging recipe ideas and advice on maintaining an active lifestyle.
- Access to wellbeing podcasts and video content.
- Breathing exercises for stress management.
- A 24/7 support line for advice and assistance.
- Recognition and rewards for team achievements.
- Complimentary meals during shifts.
- Free parking facilities.
Ideal Candidate Profile
- Demonstrated experience in managing front office operations within a busy hotel setting.
- Exceptional skills in people management and team motivation.
- Strong commercial awareness and sales acumen.
- Experience in branded hotel environments is preferred.
- Familiarity with budget management and P&L responsibilities.
- Proficient in Opera, Delphi, and Microsoft Office applications.
- Excellent IT skills, particularly in financial systems and numeracy.
- Outstanding verbal and written communication abilities.
- A positive and engaging attitude with a talent for inspiring teams.
About LGH Hotels Management
At LGH Hotels Management, we are dedicated to providing exciting career opportunities within the hospitality sector. With a growing portfolio of 42 hotels across the UK, including renowned brands such as Crowne Plaza, Holiday Inn, and Best Western, we are the premier choice for individuals seeking a rewarding career in hospitality. Join our vibrant team and contribute to the evolution of the UK hospitality landscape.
