Front of House Team Lead

1 week ago

Carlisle, Cumbria, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Lounges are unique environments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the highest standards of service. Your key responsibility will be to lead a team of 14 team members, ensuring that every customer leaves satisfied. This requires a strong focus on delivering excellent service, managing staff, and maintaining a high level of attention to detail.


The Benefits

  • Tips are shared equally among the team, based on hours worked.
  • Paid breaks are provided to ensure staff can recharge.
  • Staff food is available on every shift, regardless of hours worked.
  • 50% discount on food in all three brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives, such as all-expenses-paid trips.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

What We're Looking For

  • You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take on a management role with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience working in a bar environment, serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision while adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Learn more about us on LinkedIn or @life.at.lounge on TikTok.

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