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Front Office Operations Leader
2 months ago
The Role
Crafting unforgettable hospitality moments for our guests begins the moment they enter our establishment, embodying the adage that 'first impressions are lasting impressions'.
As a Front Office Operations Leader, you will manage one of the most crucial functions within the hotel. YOU will spearhead the effort to provide remarkable experiences while ensuring that service standards remain exemplary at all times.
YOUR team will be tasked with welcoming our guests and guaranteeing that their arrival process is seamless and efficiently handled. YOU will inspire the team through a vibrant and engaging atmosphere to deliver outstanding hospitality service.
It should come naturally for you to guide and direct a team of Hospitality Service Professionals who are enthusiastic and committed to providing exceptional guest experiences. Being a people-oriented individual, you will excel in fostering their continuous growth and development.
Employee Benefits
Attractive employee discounts on accommodation rates across our hotel portfolio. Discounts on shopping - including groceries, fashion, travel, utilities, leisure activities, and even vacations. Eye care benefits Complimentary legal and financial advice Access to counseling services Hospital and death benefit plans Cycle to work initiative Wellness tips and fitness video support Healthy recipe suggestions Guidance on maintaining an active and healthy lifestyle Wellness podcasts and television content Breathing exercises 24/7 support and advice hotline Team recognition and rewards Complimentary meals during shifts Free parking facilitiesIdeal Candidate Profile
Demonstrated experience in managing front office operations within a bustling hotel environment. YOU will possess outstanding people management skills Strong commercial insight and sales acumen Experience in branded hotel settings (Preferred) Familiarity with budgeting and P&L management Proficient in Opera, Delphi, and Microsoft Office (Preferred) Excellent IT skills (MS Office, Financial systems) and numerical aptitude Exceptional verbal and written communication abilities A positive and motivating demeanor with the capacity to energize and lead teams.About the Company
Seeking a rewarding career in the hospitality sector? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels across the UK, including globally recognized brands such as Crowne Plaza, Holiday Inn, and Best Western, all situated in prime locations, we are the premier choice for those pursuing a fulfilling career in hospitality. Join our vibrant team and contribute to shaping the future of the UK hospitality landscape.
