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Reception Services Leader

2 months ago


Carlisle, Cumbria, United Kingdom Carlisle Station Hotel, Sure Collection By Best Western Full time
Front Office Operations Manager Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

At the heart of our hotel experience lies the Front Office, where first impressions are crafted. As a Front Office Operations Manager, you will play a pivotal role in shaping memorable stays for our guests from the moment they arrive.

Your leadership will be essential in steering a dedicated team committed to providing outstanding service. You will be at the forefront of ensuring that every guest is welcomed warmly and that their arrival is seamless and enjoyable.

As a natural leader, you will inspire and guide a team of Hospitality Service Professionals who are enthusiastic about delivering top-notch guest experiences. Your passion for people will shine through as you take charge of their continuous development and success.

Benefits

  • Enjoy exclusive employee discounts on accommodation across our hotel network.
  • Access to various shopping discounts, covering groceries, fashion, travel, and more.
  • Comprehensive eye care services.
  • Free legal and financial advice.
  • Access to counseling sessions.
  • Hospital and death benefit plans.
  • Cycle to work scheme.
  • Wellbeing resources including fitness videos and healthy living tips.
  • Engaging recipe ideas and advice on maintaining an active lifestyle.
  • Wellbeing podcasts and video content.
  • Breathing exercises for stress relief.
  • 24/7 support and advice hotline.
  • Team recognition and reward programs.
  • Complimentary meals during shifts.
  • Free parking for employees.

Ideal Candidate

  • Demonstrated experience in managing front office operations within a bustling hotel setting.
  • Exceptional skills in people management.
  • Strong commercial awareness and sales aptitude.
  • Preferred experience in branded hotel environments.
  • Familiarity with budget management and P&L responsibilities.
  • Proficient in using Opera, Delphi, and Microsoft Office applications.
  • Strong IT skills, particularly in financial systems and MS Office.
  • Excellent verbal and written communication abilities.
  • A positive and motivating presence, capable of driving team performance.

Hotel Overview

The Carlisle Station Hotel, part of the Sure Collection By Best Western, boasts a rich history and stunning architecture, perfectly situated in a prime location. This impressive Victorian establishment features modern, boutique-style interiors, making it a sought-after destination in Cumbria.

With 70 well-appointed rooms, including family accommodations and singles, along with a magnificent Victorian ballroom for events and versatile meeting spaces, the hotel is well-equipped to cater to a variety of guest needs.

About Us

Embark on an exciting career journey in the hospitality sector with LGH Hotels Management. With a growing portfolio of 42 hotels across the UK, including renowned brands like Crowne Plaza, Holiday Inn, and Best Western, we are the ideal choice for those seeking a rewarding career in hospitality. Join our vibrant team and contribute to the evolution of the UK hospitality landscape.