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Reception Services Leader
2 months ago
The Opportunity
At the heart of our hotel experience lies the Front Office, where first impressions are crafted. As a Front Office Operations Manager, you will play a pivotal role in shaping memorable stays for our guests from the moment they arrive.
Your leadership will be essential in steering a dedicated team committed to providing outstanding service. You will be at the forefront of ensuring that every guest is welcomed warmly and that their arrival is seamless and enjoyable.
As a natural leader, you will inspire and guide a team of Hospitality Service Professionals who are enthusiastic about delivering top-notch guest experiences. Your passion for people will shine through as you take charge of their continuous development and success.
Benefits
- Enjoy exclusive employee discounts on accommodation across our hotel network.
- Access to various shopping discounts, covering groceries, fashion, travel, and more.
- Comprehensive eye care services.
- Free legal and financial advice.
- Access to counseling sessions.
- Hospital and death benefit plans.
- Cycle to work scheme.
- Wellbeing resources including fitness videos and healthy living tips.
- Engaging recipe ideas and advice on maintaining an active lifestyle.
- Wellbeing podcasts and video content.
- Breathing exercises for stress relief.
- 24/7 support and advice hotline.
- Team recognition and reward programs.
- Complimentary meals during shifts.
- Free parking for employees.
Ideal Candidate
- Demonstrated experience in managing front office operations within a bustling hotel setting.
- Exceptional skills in people management.
- Strong commercial awareness and sales aptitude.
- Preferred experience in branded hotel environments.
- Familiarity with budget management and P&L responsibilities.
- Proficient in using Opera, Delphi, and Microsoft Office applications.
- Strong IT skills, particularly in financial systems and MS Office.
- Excellent verbal and written communication abilities.
- A positive and motivating presence, capable of driving team performance.
Hotel Overview
The Carlisle Station Hotel, part of the Sure Collection By Best Western, boasts a rich history and stunning architecture, perfectly situated in a prime location. This impressive Victorian establishment features modern, boutique-style interiors, making it a sought-after destination in Cumbria.
With 70 well-appointed rooms, including family accommodations and singles, along with a magnificent Victorian ballroom for events and versatile meeting spaces, the hotel is well-equipped to cater to a variety of guest needs.
About Us
Embark on an exciting career journey in the hospitality sector with LGH Hotels Management. With a growing portfolio of 42 hotels across the UK, including renowned brands like Crowne Plaza, Holiday Inn, and Best Western, we are the ideal choice for those seeking a rewarding career in hospitality. Join our vibrant team and contribute to the evolution of the UK hospitality landscape.