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Defect Manager

2 months ago

London, United Kingdom VE3 Full time
Job Description

Position: Defect Manager
Location: United Kingdom 
Position Type: Full-time 
Experience Level: 5 years.


About the Company:

We leverage our strong capabilities to build powerful solutions that make a real difference for our clients. We offer a full lifecycle approach to our services, from discovery sessions, design workshops, and business process analysis to deployment, change management, and ongoing support to help clients maximise their investment in the platform.

RequirementsKey Responsibilities:
1. Defect Management
• Develop and manage comprehensive defect management processes and workflows.
• Track and manage defects using JIRA, ensuring that all defects are documented, prioritized, and resolved in a timely manner.
• Coordinate with development, QA, and business teams to triage and resolve defects.
• Conduct defect review meetings to prioritize and assign defects to appropriate team members.
• Ensure defects are properly classified and documented with sufficient detail to reproduce and resolve.

2. Test Automation and Tools
• Utilize test automation tools such as Selenium, Postman, TestLink, SauceLabs, Quality Centre, and BrowserStack to support defect identification and validation.
• Develop and maintain automated test scripts to identify and validate defects.
• Integrate automated defect management processes into continuous integration/continuous deployment (CI/CD) pipelines.
• Monitor and report on the results of automated tests.

3. Reporting and Metrics
• Generate and analyze defect management reports to track defect trends, status, and resolution rates.
• Provide regular updates and status reports to stakeholders on defect management activities.
• Identify and implement metrics to measure the effectiveness of defect management processes.
• Conduct root cause analysis for critical defects and provide recommendations for process improvements.

4. Collaboration and Communication
• Work closely with developers, business analysts, project managers, and other stakeholders to ensure successful defect management.
• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Communicate effectively with team members and stakeholders to ensure transparency and alignment.
• Provide mentorship and guidance to junior testers and support staff on defect management best practices.

5. Continuous Improvement
• Continuously improve defect management processes, methodologies, and tools to enhance the efficiency and effectiveness of defect resolution.
• Stay current with emerging testing tools, technologies, and best practices.
• Conduct regular reviews and retrospectives to identify areas for improvement and implement changes.

Required Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in defect management and quality assurance.
• ISTQB Foundation Certification.
• Proven experience with defect management tools such as JIRA.
• Experience with testing tools such as Selenium, Postman, TestLink, SauceLabs, Quality Centre, and BrowserStack.
• Strong understanding of defect management processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred Qualifications:
• Experience with CI/CD tools and processes.
• Familiarity with Agile/Scrum methodologies.
• Certifications in other relevant testing tools or methodologies.
• Experience in a similar role within a large enterprise or IT service provider.

Benefits:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Collaborative and innovative work environment.

Requirements
Key Responsibilities: 1. Defect Management • Develop and manage comprehensive defect management processes and workflows. • Track and manage defects using JIRA, ensuring that all defects are documented, prioritized, and resolved in a timely manner. • Coordinate with development, QA, and business teams to triage and resolve defects. • Conduct defect review meetings to prioritize and assign defects to appropriate team members. • Ensure defects are properly classified and documented with sufficient detail to reproduce and resolve. 2. Test Automation and Tools • Utilize test automation tools such as Selenium, Postman, TestLink, SauceLabs, Quality Centre, and BrowserStack to support defect identification and validation. • Develop and maintain automated test scripts to identify and validate defects. • Integrate automated defect management processes into continuous integration/continuous deployment (CI/CD) pipelines. • Monitor and report on the results of automated tests. 3. Reporting and Metrics • Generate and analyze defect management reports to track defect trends, status, and resolution rates. • Provide regular updates and status reports to stakeholders on defect management activities. • Identify and implement metrics to measure the effectiveness of defect management processes. • Conduct root cause analysis for critical defects and provide recommendations for process improvements. 4. Collaboration and Communication • Work closely with developers, business analysts, project managers, and other stakeholders to ensure successful defect management. • Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives. • Communicate effectively with team members and stakeholders to ensure transparency and alignment. • Provide mentorship and guidance to junior testers and support staff on defect management best practices. 5. Continuous Improvement • Continuously improve defect management processes, methodologies, and tools to enhance the efficiency and effectiveness of defect resolution. • Stay current with emerging testing tools, technologies, and best practices. • Conduct regular reviews and retrospectives to identify areas for improvement and implement changes. Required Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Minimum of 5 years of experience in defect management and quality assurance. • ISTQB Foundation Certification. • Proven experience with defect management tools such as JIRA. • Experience with testing tools such as Selenium, Postman, TestLink, SauceLabs, Quality Centre, and BrowserStack. • Strong understanding of defect management processes and best practices. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. Preferred Qualifications: • Experience with CI/CD tools and processes. • Familiarity with Agile/Scrum methodologies. • Certifications in other relevant testing tools or methodologies. • Experience in a similar role within a large enterprise or IT service provider. Benefits: • Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company match. • Generous paid time off and holidays. • Professional development opportunities. • Collaborative and innovative work environment.