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Quality Assurance Manager

2 months ago

London, Greater London, United Kingdom Amber Labs Full time

Position: Test & Defect Manager

Location: Hybrid - 2 days on site

Clearance: Active SC required

Type: Fixed Term Contract

At Amber Labs, we are a pioneering technology consultancy in the UK and Europe, dedicated to fostering autonomy, encouraging innovation, and enabling rapid learning to deliver outstanding value to our clients. Our organizational culture emphasizes collaboration, where every team member, regardless of their position, works together to mitigate risks and expedite delivery timelines. Our workforce comprises highly skilled consultants, analysts, and support personnel.

Role Summary:

The Test and Defect Manager plays a crucial role in managing the testing and defect resolution processes throughout the software development lifecycle. This position requires coordination with various stakeholders to ensure that software applications adhere to the necessary quality benchmarks and are devoid of defects. The Test and Defect Manager will spearhead test planning, execution, and defect resolution initiatives, guaranteeing the timely delivery of superior software.

Key Responsibilities:

  • Formulate and execute testing strategies, plans, and processes to assure software quality.
  • Establish and oversee test environments, tools, and data requirements.
  • Collaborate with project teams to comprehend testing needs, timelines, and objectives.
  • Develop test schedules, identifying dependencies, risks, and resource requirements.
  • Manage and coordinate the execution of test cases across various platforms (e.g., functional, non-functional, regression, integration, UAT).
  • Ensure testing is performed in accordance with industry best practices, encompassing both manual and automated testing methodologies.
  • Document all tests appropriately and ensure accurate recording of test results.
  • Implement and maintain defect tracking processes and tools for effective defect management across all projects.
  • Facilitate defect triage meetings, ensuring proper prioritization and assignment of defects for resolution.
  • Monitor and report defect status and resolution progress to stakeholders.
  • Conduct root cause analyses for critical defects and implement preventive measures.
  • Collaborate with development, product management, and operations teams to ensure prompt resolution of issues.
  • Provide regular status updates, highlighting testing progress, defect trends, and potential project delivery risks.
  • Keep key stakeholders informed of critical issues affecting software quality.
  • Identify opportunities for enhancement in testing and defect management processes and implement changes to improve efficiency and effectiveness.
  • Stay informed about industry trends and emerging testing methodologies, integrating them into the organization's QA practices.
  • Mentor and guide QA/Test Engineers to cultivate a culture of continuous improvement and high-quality software delivery.
  • Oversee the implementation and utilization of test management and defect tracking tools (e.g., JIRA, HP ALM, Selenium).
  • Ensure effective use of automation frameworks to enhance testing efficiency and minimize manual effort.
  • Work closely with the automation team to pinpoint areas for automated testing and incorporate them into the overall test strategy.
  • Identify and manage risks associated with testing and defect management, ensuring appropriate mitigation strategies are in place.
  • Escalate any critical testing or defect issues that may impact project timelines or quality to senior management.

Qualifications and Experience:

  • 5+ years of experience in software testing, focusing on test management and defect tracking.
  • Demonstrated experience leading testing efforts for large-scale software development initiatives.
  • Strong grasp of SDLC, Agile, and Waterfall methodologies.
  • Hands-on experience with test management and defect tracking tools (e.g., JIRA, HP ALM, TestRail).
  • Experience with both manual and automated testing techniques.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Solid understanding of software testing best practices, including functional, non-functional, and regression testing.
  • Knowledge of automation tools and frameworks (e.g., Selenium, Cucumber).

Benefits:

  • Be part of a rapidly growing start-up where personal development is integral to our culture.
  • Enjoy a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance.
  • Participate in a company pension plan.
  • Benefit from 25 days of annual leave plus public holidays.
  • Access a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • Experience a highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device for work.

Diversity & Inclusion:

At Amber Labs, we are committed to creating an inclusive and equitable workplace for all. Our dedication to diversity, equality, and inclusion encompasses:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and fostering an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimization while promoting a culture of dignity and respect.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring awareness of their rights and responsibilities to create a safe and inclusive workplace.
  • Through these efforts, we aim to build a workplace that reflects and celebrates the diversity of our employees and communities.

Next Steps:

Our Talent Acquisition team will reach out to guide you on the next steps. We typically follow a two-stage interview process for most positions, with the possibility of a third stage involving a conversation with company leadership if deemed necessary.