International Reservations Concierge

7 months ago

Southampton, United Kingdom Carnival Corporation and plc Full time
Job Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, wed love to hear from you.


We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. Fully remote working may also be considered for the right candidate.

.
The Role

We have an exciting opportunity for an International Reservations Concierge (Dutch Speaking) working with our luxury Seabourn and our premium Holland America Line cruises.


You will:

  • Be responsible for providing a genuine and intuitive service that delights our Dutch speaking and English Travel Advisors and Guests.
  • Respond to inbound calls and emails in Dutch and English and attend to the post sale administrative needs of booked guests including outbound calls and follow ups.
  • Act as a liaison between Dutch speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met.
  • Build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time permanent basis with hybrid working in our Southampton Office (min 2 day per week office based). Dependent on location - homebased working may also be considered.


About You


Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, youll also need:

  • To be fluent in Dutch and English (both verbal and written).
  • Previous experience in a Customer Service, Sales or Travel environment.
  • Excellent communication and administrative skills.
  • PC literate.


Being part of our team has its advantages

Were a holiday company so we know theres more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

  • Recognition scheme with prizes and awards
  • Employee Discounted Cruising plus Friends and Family offers
  • Regular office events including live entertainment, lifestyle events and charity partner fundraisers
  • Extensive learning and development opportunities
  • Employee-led networks
  • Employee Assistance and Wellbeing programmes
  • Company paid Health Cash Plan and health assessment
  • In-house Occupational Health help and access to digital GP
  • Life Assurance
  • Parental and adoption leave
  • Employee Shares Plan
  • Electric Car and Cycle to Work schemes
  • Onsite restaurant offering range of healthy cooked and grab and go meals
  • Discounted retail and leisure via discounts portal
  • Minimum 25 days leave, bank holiday allowance and holiday trading scheme
  • Contributory Defined Contribution Pension scheme
  • A friendly welcome with help settling in

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and arent able to consider applications once this happens.


#LI-Remote
#LI-Hybrid

#Job Functions: Customer Service; Sales; Administrative


About Us Holidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

  • Dutch speaking International Reservations Concierge

    1 month ago

    Southampton, United Kingdom Carnival UK Group Full time

    We have an exciting opportunity for an International Reservations Concierge (Dutch Speaking) working with our luxury Seabourn and our premium Holland America Line cruises. We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a...

  • International Reservations Concierge

    7 months ago

    Southampton, United Kingdom Holland America Line Inc Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. **The Role** We have an exciting opportunity for an...

  • Luxury Cruise Reservations Concierge

    1 month ago

    Southampton, Southampton, United Kingdom Carnival UK Group Full time

    Job Description:The Luxury Cruise Reservations Concierge (Dutch Speaking) role at Carnival UK Group offers a unique opportunity to work with luxury cruises and premium holiday experiences. As a Dutch-speaking concierge, you will be responsible for providing exceptional customer service and support to our guests, while also working closely with our travel...

  • Cruise Line Reservations Specialist

    6 days ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    About Carnival UKCarnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.This is a full-time permanent position with hybrid working in...

  • International Reservations Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    At Carnival UK, we're seeking a highly skilled and fluent International Reservations Specialist to join our team in Southampton. As a key member of our reservations department, you will be responsible for providing exceptional customer service to our Dutch-speaking guests and travel advisors.Job SummaryWe are offering a competitive salary of £30,000 -...

  • Dutch Speaking International Reservations Ambassador

    4 weeks ago

    Southampton, Southampton, United Kingdom Holland America Line Inc Full time

    About the RoleWe are seeking a highly skilled and multilingual Dutch-speaking International Reservations Ambassador to join our team. This exciting opportunity involves providing exceptional customer service to our Travel Advisors and Guests, while building strong relationships and ensuring seamless post-sale administrative processes.

  • Concierge

    6 months ago

    Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...

  • Concierge

    7 months ago

    Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...

  • International Reservations Coordinator

    1 month ago

    Southampton, Southampton, United Kingdom Carnival UK Group Full time

    About the Role:We have an exciting opportunity for an International Reservations Coordinator - Dutch Fluency Required to join our team. In this role, you will provide a genuine and intuitive service that delights our Dutch-speaking and English travel advisors and guests. Your responsibilities will include responding to inbound calls and emails in Dutch and...

  • Weekend Concierge

    7 months ago

    Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...

  • Reservations Coordinator

    7 months ago

    Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...

  • Client Reservations Consultant

    6 months ago

    Southampton, United Kingdom The Corporate Housing Partnership Limited Full time

    **Company Introduction** The Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of specialism include the provision of accommodation to the Corporate, Healthcare,...

  • Night Operations Associate

    2 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...

  • Air Operations Co-ordinator

    7 months ago

    Southampton, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time

    **Purpose**: The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. Knowledge of air product and airlines is paramount to ensure the very best air schedule is...

  • Night Concierge

    7 months ago

    Southampton, United Kingdom YMCA Fairthorne Group Full time

    **Night Concierge** **YMCA Southampton** **Zero hour contract** **£11.44 per hour** **Job Purpose** George Williams House provides a safe place to live, intensive personal support and a hub for group activities for 52 young people aged 18-22 in the heart of the city centre, with an additional 16 bedspaces of housing for those with lighter touch support...

  • Air Operations Coordinator

    4 weeks ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience, with every luxury included, for 30 years.Carrying no more than 732 guests, the line's spacious and stylish ships - Seven Seas Explorer, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager and from 2023 Seven Seas Grandeur -...

  • Onboard Butler

    8 months ago

    Southampton, United Kingdom Cunard Line, Hotel Recruitment Full time

    The role of a Butler is to enhance the guest experience providing a professional, anticipative and unobstructive Butler service to allocated suites and balconies ensuring a high standard of cleanliness, tidiness and guest interaction. Attend the day to day needs of guests within an allocated section of suites. Ensure the guest experience is of the highest...

  • Air Operations Coordinator

    3 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Air Operations Coordinator

    3 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Air Operations Coordinator

    2 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023...