House Host

1 month ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Watergate Bay Hotel – a place to
take your hospitality career to new heights. With a team that values
connection, flexibility, variety, and challenge, we're all about making a
meaningful impact on our guest’s holiday. Our three core values - We Care, We
Notice, We Change – show what it means to work for a hotel which goes above and
beyond for our team and guests. At Watergate Bay, we don't just provide a place
for our guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime.

Does helping others have the
holiday they deserve bring you happiness? Do you love seeing guests smile
because of the effort you’ve made? Can you spot problems a mile off and work
fast to resolve them? Then you could be the House Host we’re looking for.

An unforgettable holiday
experience amidst two miles of sand, sea air and surf, Watergate Bay Hotel
offers a modern take on a beach break. For our guests, how their stay makes
them feel is crucial; cared about, looked after, welcome. It’s the heart and
soul of our ‘ski resort on a beach’ concept, made possible by the people on our
team. That’s where you come in…

The role:

We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.

You’ll embody the spirit of
Watergate Bay with your friendly welcome, effortless charm and seamless
efficiency. And you’ll get a unique insight into all aspects of a busy,
award-winning hotel – working both behind the scenes in our brand-new head
office and across front desk for the hotel, swim club and beach lofts. This
balance of customer service and office life brings the best of both worlds,
boosts your skillset and ensures working days are never dull.

Guests will remember you for
underpinning the happiness that shaped their holiday, and you’ll thrive on it –
while taking the next step up the ladder of your hospitality career.

What your days could look like:

  • Assist with all aspects of a guest’s stay, from
    booking meals and treatments to helping with luggage and dealing with any
    queries or concerns. 
  • Go above and beyond guest expectations to provide a
    welcoming positive and comfortable experience, whether in person, over the
    phone or through other forms of communication.
  • Work back of house as part of our Guest Services
    team, honing your admin skills at our brand-new head office.
  • Check guests in and out.
  • Take room service orders and deliver to guests’
    rooms.
  • Spot when guests might need help and be on hand to
    offer it. 
  • Understand everything involved in being a Host at
    Watergate Bay, from knowing the hotel inside out, to being fully fluent in all
    policies, systems and procedures so any guest query can be addressed the moment
    it’s made.
  • Lend a sympathetic ear if there are any complaints,
    record and handle them if you can or escalate to your House Manager.
  • Complete daily tasks quickly and efficiently,
    exactly when they are needed.
  • Act in accordance with Health & Safety
    laws.
  • Keep public spaces clean and tidy.
  • Be an active and engaged member of the team and
    always carry out duties to assist in the smooth running of the hotel as
    requested by your line manager.
  • Always live and breathe the
    Watergate Bay Hotel brand.


Job skills
& requirements:

  • Meticulous attention to detail.
    Whether it’s pre-arrival, or in house, you’ll notice when a guest needs help
    with something – sometimes before they do. 
  •  Previous experience of using
    property management systems.
  • Basic knowledge of Microsoft
    Office, Word, Excel and Outlook.
  • Previous front of house
    experience.
  • Previous F&B experience.
  • First Aid qualification. 
  • Current Enhanced DBS.
  •  Good communicator.
  •  Experience of hotel computer
    systems
  • Adept at prioritising and time
    management.
  • Administrative skills.
  • Basic IT skills.

What we can offer in return:


  • A relaxed, professional place to work in
    a beautiful location – at one of the UK’s most striking beaches
  • A welcoming team of likeminds, eager to
    support and encourage each other
  • Excellent career prospects in an
    ever-expanding organisation
  • Special rates for you and your friends
    and family to stay at the hotel
  • Team discounts on treatments in Swim Club
  • Discounts for you and your friends and
    family at our restaurants: Zacry’s, The Beach Hut and Living Space 
  • Team discount at our Cubs
    coffeeshops
  • Team discounts at Shop on the Beach and
    other partner businesses
  • Free surf lessons, surfboards and
    wetsuits hire from the Extreme Academy
  • Team social events throughout the year
  • Team assistance scheme – a dedicated
    helpline for support & advice on topics from mental health through to
    managing your finances



From discounted stays to
training and development opportunities, we're all about helping our team
achieve their personal and professional goals. Located on the sunny, sandy,
Cornish coast, you'll never be short on inspiration. Working at Watergate Bay
Hotel isn't just a job - it's a transformative career opportunity. Apply now
and join us in creating memorable experiences that our guests and team remember
for a lifetime.

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