House Manager

1 month ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Does helping people have the holiday they deserve get you up in the
morning? Do you notice the difference the little things make and go out of your
way to address them? Do you know how to see your team shares the same
enthusiasm and commitment to guest happiness as you? Then you could be the
House Manager we’re looking for.

The role:

We need attentive, organised, proactive individuals to go beyond guest
expectations and ensure their experience, before, during and after their stay
is the best it can be.

You’ll embody the spirit of Watergate Bay Hotel with your friendly
welcome, considerate manner and seamless efficiency. Overseeing the front desk,
beach lofts and swim club host positions, guests will remember you and your
team for underpinning the happiness that shaped their holiday experience, from
the moment they called to book, to the moment they said goodbye. You’ll deal
with challenges swiftly and find opportunities to bring a smile to guests’
faces day in day out. And you’ll make sure your hosts do the same.

In return you’ll find yourself in a team with a shared outlook on life
where friendship, connection, flexibility, variety and challenge makes every
day at work mean more.

What your days could look like:

•        
Enhance the guest experience
at every opportunity, from initial contact to farewell.

•        
Proactively identify and
resolve problems, staying one step ahead.

•        
Handle guest-related
issues promptly and smoothly.

•        
Address any complaints
personally and in a timely manner.

•        
Possess in-depth knowledge
of the hotel, policies, systems, and procedures to promptly address guest
inquiries.

•        
Support and train host
team members to ensure their understanding of the hotel and their
responsibilities.

•        
Ensure the host team
remains guest-focused, embodying the hotel's spirit and values.

•        
Maintain the cleanliness
and tidiness of guest-facing areas by coordinating with maintenance and
housekeeping teams.

•        
Stay updated on allergy
procedures and serve as the main contact for related inquiries.

•        
Familiarise yourself with
the end-of-day (EOD) process and liaise with the Accounts team as needed.

•        
Handle bookings using the
appropriate systems across the resort.

•        
Conduct thorough booking
checks to ensure guests are well-informed and excited for their stay.

•        
Fulfill any additional
duties assigned by senior management.

•        
Adhere to Health, Safety,
and Licensing laws.

•        
Be the initial point of
contact for First Aid.

•        
Assume the role of fire
warden during alarm activations.

•        
Embrace and embody the
Watergate Bay Hotel brand at all times.

 

 

Job skills
& requirements:


  • Previous front of house experience in a similar business.
  • Previous experience of using property management systems.
  • Basic knowledge of Microsoft Office, Word, Excel and Outlook.
  • Exceptional level of customer service and focus.

  • Previous management role.
  • Previous F&B experience.
  • First Aid qualification.
  • Current Enhanced DBS.
  • Personal Licence holder.

  • Good communicator.
  • Experience of hotel computer booking systems.
  • Good at prioritising tasks and time management.
  • Administrative skills.
  • Basic IT skills.

 

What we can
offer in return:


  • A relaxed, professional
    place to work in a beautiful location – at one of the UK’s most striking
    beaches
  • A welcoming team of
    likeminds, eager to support and encourage each other
  • Excellent career
    prospects in an ever-expanding organisation
  • Special rates for you
    and your friends and family to stay at the hotel
  • Discounts on treatments
    in Swim Club
  • Discounts for you and
    your friends and family at our restaurants: Zacry’s, The Beach Hut, Living
    Space and Emily Scott restaurants
  • Discount at Cubs coffeeshops

  • Discounts at Shop on
    the Beach and other partner businesses
  • Free surf lessons,
    surfboards and wetsuits hire from Wavehunters
  • Team social events
    throughout the year
  • Team assistance scheme
    – a dedicated helpline for support & advice on topics from mental
    health through to managing your finances

From
discounted stays to training and development opportunities, we're all about
helping our team achieve their personal and professional goals. Located on the
sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at
Watergate Bay Hotel isn't just a job - it's a transformative career
opportunity. Apply now and join us in creating memorable experiences that our
guests and team remember for a lifetime.

 



 

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