House Host

3 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Does helping others have the holiday they deserve bring you happiness? Do you love seeing guests smile because of the effort you’ve made? Can you spot problems a mile off and work fast to resolve them? Then you could be the House Host we’re looking for.

We need attentive, outgoing individuals with a can-do attitude to make guests feel at home, from first impression to final goodbye.

Working both behind the scenes in our head office and across front desk for the hotel, swim club and beach lofts. This balance of customer service and office life brings the best of both worlds, boosts your skillset and ensures working days are never dull. Guests will remember you for underpinning the happiness that shaped their holiday, and you’ll thrive on it - while taking the next step up the ladder of your hospitality career.

**You’ll need to**:

- Assist with all aspects of a guest’s stay, from booking meals and treatments to helping with luggage and dealing with any queries or concerns.
- Go above and beyond guest expectations to provide a welcoming experience, whether in person, over the phone or through other forms of communication.
- Work back of house as part of our Guest Services team.
- Check guest in out.
- Hosting our swim club and ensuring pool area is clean and tidy.

**What you offer**:

- Customer focused.
- Good communicator.
- Adept at prioritising and time management.
- Basic knowledge of Microsoft word, Excel and Outlook.

**Desirable Experience**:

- Previous FOH experience
- Previous Experience of Property management systems.
- First aid qualification

**What we can offer in return**:

- A relaxed, professional place to work in a beautiful location - at one of the UK’s most striking beaches
- A welcoming team of likeminds, eager to support and encourage each other
- Excellent career prospects in an ever-expanding organisation
- Special rates for you and your friends and family to stay at the hotel
- Team discounts on treatments in Swim Club
- Discounts for you and your friends and family at our restaurants: Zacry’s, The Beach Hut and The Living Space
- Team discount at our Cubs coffeeshops
- Team discounts at Shop on the Beach and other partner businesses
- Free surf lessons, surfboards and wetsuits hire from the Extreme Academy
- Team social events throughout the year
- Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances

Please note: we are unable to offer accommodation with this role.

INDFOH

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