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House Host

2 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

About Us

Watergate Bay Hotel is a leading hospitality provider, committed to delivering exceptional guest experiences. Our team is dedicated to creating memorable moments for our guests, and we're looking for a talented individual to join our team as a House Host.

Job Summary

We're seeking a highly skilled and enthusiastic House Host to join our team. As a House Host, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests. You will be the first point of contact for our guests, and your role will be to make their stay with us truly unforgettable.

Key Responsibilities

  • Guest Service
    • Provide exceptional guest service, ensuring a warm and welcoming experience for our guests.
    • Assist with all aspects of a guest's stay, from booking meals and treatments to helping with luggage and dealing with any queries or concerns.
    • Go above and beyond guest expectations to provide a positive and comfortable experience.
  • Administrative Tasks
    • Work back of house as part of our Guest Services team, honing your administrative skills.
    • Check guests in and out.
    • Take room service orders and deliver to guests' rooms.
  • Problem-Solving
    • Spot when guests might need help and be on hand to offer it.
    • Understand everything involved in being a Host at Watergate Bay, from knowing the hotel inside out, to being fully fluent in all policies, systems and procedures.
    • Lend a sympathetic ear if there are any complaints, record and handle them if you can or escalate to your House Manager.
  • Teamwork
    • Be an active and engaged member of the team and always carry out duties to assist in the smooth running of the hotel as requested by your line manager.
    • Always live and breathe the Watergate Bay Hotel brand.

Requirements

  • Experience
    • Previous front of house experience.
    • Previous F&B experience.
  • Skills
    • Meticulous attention to detail.
    • Basic knowledge of Microsoft Office, Word, Excel and Outlook.
    • Previous experience of using property management systems.
    • First Aid qualification.
    • Current Enhanced DBS.
  • Personal Qualities
    • Good communicator.
    • Adept at prioritising and time management.
    • Administrative skills.
    • Basic IT skills.

What We Offer

  • A relaxed, professional place to work in a beautiful location.
  • A welcoming team of likeminds, eager to support and encourage each other.
  • Excellent career prospects in an ever-expanding organisation.
  • Special rates for you and your friends and family to stay at the hotel.
  • Team discounts on treatments in Swim Club.
  • Discounts for you and your friends and family at our restaurants: Zacry's, The Beach Hut and Living Space.
  • Team discount at our Cubs coffeeshops.
  • Team discounts at Shop on the Beach and other partner businesses.
  • Free surf lessons, surfboards and wetsuits hire from the Extreme Academy.
  • Team social events throughout the year.
  • Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.