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House Host

2 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

About the Role:

We are seeking a highly skilled and enthusiastic House Host to join our team at Watergate Bay Hotel. As a House Host, you will be the first point of contact for our guests, providing a warm welcome and seamless service throughout their stay.

Key Responsibilities:

  • Assist with all aspects of a guest's stay, from booking meals and treatments to helping with luggage and dealing with queries or concerns.
  • Go above and beyond guest expectations to provide a welcoming, positive, and comfortable experience.
  • Work back of house as part of our Guest Services team, honing your admin skills at our brand-new head office.
  • Check guests in and out, take room service orders, and deliver to guests' rooms.
  • Spot when guests might need help and be on hand to offer it.
  • Understand everything involved in being a Host at Watergate Bay, from knowing the hotel inside out to being fully fluent in all policies, systems, and procedures.
  • Lend a sympathetic ear if there are any complaints, record and handle them if you can or escalate to your House Manager.
  • Complete daily tasks quickly and efficiently, exactly when they are needed.
  • Act in accordance with Health & Safety laws.
  • Keep public spaces clean and tidy.
  • Be an active and engaged member of the team and always carry out duties to assist in the smooth running of the hotel as requested by your line manager.

Requirements:

  • Meticulous attention to detail.
  • Previous experience of using property management systems.
  • Basic knowledge of Microsoft Office, Word, Excel, and Outlook.
  • Previous front of house experience.
  • Previous F&B experience.
  • First Aid qualification.
  • Current Enhanced DBS.
  • Good communicator.
  • Experience of hotel computer systems.
  • Adept at prioritising and time management.
  • Administrative skills.
  • Basic IT skills.

What We Can Offer:

  • A relaxed, professional place to work in a beautiful location.
  • A welcoming team of like-minded individuals, eager to support and encourage each other.
  • Excellent career prospects in an ever-expanding organisation.
  • Special rates for you and your friends and family to stay at the hotel.
  • Team discounts on treatments in Swim Club.
  • Discounts for you and your friends and family at our restaurants.
  • Team discount at our coffee shops.
  • Team discounts at partner businesses.
  • Free surf lessons, surfboards, and wetsuits hire from the Extreme Academy.
  • Team social events throughout the year.
  • Team assistance scheme – a dedicated helpline for support and advice on topics from mental health to managing your finances.

At Watergate Bay Hotel, we're committed to helping our team achieve their personal and professional goals. Located on the sunny, sandy Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Hotel isn't just a job – it's a transformative career opportunity.