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Booking Coordinator

4 months ago

Cambridge, United Kingdom Cambridge University Hospital NHS Foundation Trust Full time

Job summary

We have an exciting opportunity for a booking coordinator on a permanent part time contract of hours per week within the Outpatient Appointment Centre.

Main duties of the job

To deliver and maintain a professional administration service to patients, relatives, colleagues and Trust Staff.

Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Use decision making skills prioritising your workload using standard operating manuals and processes.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.

Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.

Work effectively and efficiently identifying better ways of working, sharing ideas with others and learning from mistakes to improve service delivery and transformation.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 2nd May 2024.

Interviews are due to be held on 10th June 2024.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent. NVQ level 2 Customer Service/ Business Admin/ ITQ or equivalent experience.

Desirable

Typing qualification or equivalent. Medical Secretary qualification or equivalent.

Experience

Essential

Experience of working in a busy administrative/office environment or reception role. Prioritising, planning and organising own tasks. Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached. Experience of customer service or dealing with the public. Experience of dealing with difficult situations and confrontations. Data entry experience. Experience of IT packages - Microsoft office.

Desirable

Previous experience of working in NHS. Previous experience of working with medical records. Experience of call handling.

Knowledge

Essential

Understanding of confidentiality and data protection. Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues. Knowledge of bespoke and general IT systems and using multiple softwares.

Desirable

Knowledge of the Trust including awareness of priorities. Knowledge of Trust information systems. Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems. Knowledge of Medical Terminology.

Skills

Essential

Ability to work as part of a team. Good communication skills including telephone, email, face to face. Ability to learn and adapt to complex processes and procedures.

Desirable

Ability to touch type.

Additional Requirements

Essential

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.