Business Support Officer L1

3 weeks ago

Richmond, United Kingdom Achieving for Children Full time

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

Business Support Officer L1

We are looking to appoint a permanent part time (28 hours) Business Support Officer L1. As part of this exciting role you will be responsible for undertaking administrative duties.

Please note the salary advertised is full time equivalent, the salary will be pro rata.

About the role

This part time vacancy provides Business Support to the Kingston & Richmond Cluster Service area which operate across the Kingston and Richmond Boroughs and staff are based in Guildhall 2 (Kingston), Civic Centre (Twickenham) and Moor Lane (Chessington). 

You will be required to work flexibly across both Moor Lane (Chessington) and Civic Centre (Twickenham).

The 28 hour working week will look like: Monday - Thursday 9am - 3.15pm Friday: 9am - 2.30pm.

Achieving for Children uses the hybrid model, with an expectation that staff operate a mix of working from home as well as being office based across the AfC offices in Kingston and Twickenham. Part time staff are currently being asked to work one office based day and the remaining days working from home, but this may be varied, depending on Service need and provision. You will be working closely with other Business Support Officers as part of a team, so it will be important for you to form strong working relationships to ensure that you are able to meet the statutory deadlines of the service.

Day to day responsibilities will look like:

Managing and responding to all requests received in the Business Support inbox. Manage and maintain wait lists, to include coordinating appointments and recording outcomes. Fielding all telephone calls and messages/requests via emails.  Receipt and processing of invoices.  Purchase ordering of equipment, goods, services. Supporting with I.T. set up and the creation of resources as required. Diary management Management of a database

For further information about this role, please contact the hiring manager Natasha Carby by email on

About you

The role is fast paced and you will be required to work with a variety of customers in and outside of Achieving for Children. The ideal candidate would need to have the following attributes.

A passion for Achieving for Children’s vision, mission and values (trust, empower, respect) to support children and young people to live safe, happy, healthy and successful lives. Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking. Experience managing a database ensuring data is uploaded accurately and in a timely manner Works well under pressure and is flexible with their approach to carrying out tasks. Able to make good use of technology to perform functions and ensure work is timely and accurate. Strong administrative skills such as managing competing priorities, data entry, being organised and working well in a team.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month(Or for term term workers, your leave entitlement consists of the non-working periods in your contract.) Tailored induction sessions commencing on the date you start working for AfC Local Government salary and pension scheme (LGPS or Teachers Pension) Flexible working options - helping to keep a good work life balance A comprehensive Employee Assistance Programme A range of staff benefits and discounts An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer .

Important Information

Start dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For more information about AfC:  Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

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