Customer Support Agent

3 weeks ago


Richmond, United Kingdom Reed Business Support Full time

**CUSTOMER SUPPORT AGENT - URGENT**

**LOCATION **- The location would be at their offices in Richmond.

**SALARY**:

- £20-24,000 per annum

**HOURS** - 9AM TO 5.30PM

**The company**

Rapid and reliable clinical PCR testing for Covid-19, approved for Fit-to-Fly, Test-to-Release, Back-to-Work and more. A state-of-the-art Covid-19 testing laboratory based in Surrey, offering a range of PCR services and turnaround options. Their experiencedteam is able to offer custom-made molecular diagnostic services to medical professionals and healthcare providers. Our facilities and experience ensure reliable and hassle-free return of results.

**Role and Responsibilities**
- Develop and maintain excellent soft skills; active listening, questioning and rapport building with the ability to adjust communication style to meet the needs of different audiences
- Maintain basic knowledge of government guidelines
- Handle concerns or complaints professionally by providing an explanation or resolution
- Continually develop knowledge of the technical aspects of the system and keep up to date with Peplo’s evolving products
- Improve and develop administrative processes to enhance customer experience
- Work with other members of the Support Department to achieve high standards of service and customer satisfaction
- Strong in setting customer expectations and ability to handle complaints and execute escalation process
- Become involved in ad-hoc tasks as required

**Professional Profile**:

- Strong organisational and prioritisation skills with the ability to multi-task efficiently
- Great time management, planning & organisational skills. Demonstrates efficiency and accuracy, taking responsibility & ownership for providing excellent Customer Service
- Fanatical attention to detail
- Excellent communication skills
- Pragmatic, positive and possess a “can do” attitude
- Ability to work independently
- Ability to manage conflicting priorities and work on your own initiative
- Have flexibility in thinking and attitude and be able to accept changes in priority


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