Customer Care Agent

7 months ago

Richmond, United Kingdom ECO Simplified Limited Full time

ECO Simplified are an accredited Living Wage, professional administration business. We have recently moved to a new office in Richmond, North Yorkshire and we are looking for an new addition to our growing team.

Working directly with some of the largest energy suppliers in the UK, we administer claims for grant funded home-energy upgrades using ECO4 funding. ECO4 is a government mandated scheme and is valued at £1billion a year.

We receive referrals from web enquires, details passed from our partners and from phone enquiries. You will be assessing each household for eligibility for the scheme and if eligible guiding them through the process.

Full training will be given.

Job Role
- Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures.
- Calling customers that have completed the enquiry form on our website to assess their suitability for a range of support services
- Be confident in answering all queries and being professional at all times.
- Undertake subsequent administration tasks until the customers referral is complete.
- Maintain records of all calls and actions undertaken on our CRM system.
- Maintain awareness of personal performance and identify and implement measures to improve including responding to coaching and feedback provided
- Manage time effectively to maximise availability to make calls
- Supporting other team members
- To do all such other things which are, in the reasonable opinion of Eco Simplified, ancillary, necessary or conductive to the role and responsibilities outlined above

**Experience**

Ideally, you should have experience working in a Call Centre or an Office environment where you have demonstrated your professionalism through managing your time effectively, being highly organised, able to prioritise your workload and worked within a team and under your own initiative.

This role would suit someone who is looking to develop in a fast-paced, growing organisation with opportunities for development across business areas.

**Personal Qualities**

To be successful in this role you will need to be professional, enthusiastic and energetic - we operate in a fast-moving environment and no two days are the same. Our team are hard workers and are not afraid to get involved and help as necessary.
- Excellent communication skills, should be confident and clear with both verbal and written communication.
- Excellent Listening Skills
- Highly organised
- The ability to work effectively within a team and on their own initiative
- Time management and organisational skills, including the ability to work under pressure and to tight deadlines
- Attention to detail
- Analytical skills, including the ability to understand and assimilate data quickly
- IT literacy

**In return, you will receive**:
Starting salary of £25,000 rising to £27,500 once you have successfully completed your probation period.
- Free Parking,
- Casual dress,
- 31 days holiday including bank holidays and your birthday
- Retail discounts,
- Contributory company pension,
- Paid day off for Christmas shopping,
- Included in our Profit share scheme (once completed probation period).

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,500.00 per year

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Profit sharing

Ability to commute/relocate:

- Richmond, DL10 4SG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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