Customer Care Agent

5 months ago

Richmond, United Kingdom ECO Simplified Limited Full time

ECO Simplified are an accredited Living Wage, professional administration business. We are based in Richmond, North Yorkshire and we are looking for an new addition to our growing team.

Working directly with some of the largest energy suppliers in the UK, we administer claims for grant funded home-energy upgrades using ECO4 funding. ECO4 is a government mandated scheme and is valued at £1billion a year.

We receive referrals from web enquires, details passed from our partners and from phone enquiries. You will be assessing each household for eligibility for the scheme and if eligible guiding them through the process.

Full training will be given.

Job Role
- Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures.
- Calling customers that have completed the enquiry form on our website to assess their suitability for a range of support services
- Be confident in answering all queries and being professional at all times.
- Undertake subsequent administration tasks until the customers referral is complete.
- Maintain records of all calls and actions undertaken on our CRM system.
- Maintain awareness of personal performance and identify and implement measures to improve including responding to coaching and feedback provided
- Manage time effectively to maximise availability to make calls
- Supporting other team members
- To do all such other things which are, in the reasonable opinion of Eco Simplified, ancillary, necessary or conductive to the role and responsibilities outlined above

**Experience**

Ideally, you should have experience working in a Call Centre or an Office environment where you have demonstrated your professionalism through managing your time effectively, being highly organised, able to prioritise your workload and worked within a team and under your own initiative.

This role would suit someone who is looking to develop in a fast-paced, growing organisation with opportunities for development across business areas.

**Personal Qualities**

To be successful in this role you will need to be professional, enthusiastic and energetic - we operate in a fast-moving environment and no two days are the same. Our team are hard workers and are not afraid to get involved and help as necessary.
- Excellent communication skills, should be confident and clear with both verbal and written communication.
- Excellent Listening Skills
- Highly organised
- The ability to work effectively within a team and on their own initiative
- Time management and organisational skills, including the ability to work under pressure and to tight deadlines
- Attention to detail
- Analytical skills, including the ability to understand and assimilate data quickly
- IT literacy

**In return, you will receive**:
Starting salary of £25,000
- Free Parking,
- Casual dress,
- 31 days holiday including bank holidays and your birthday
- Retail discounts,
- Contributory company pension,
- Paid day off for Christmas shopping,

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, DL10 4SG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

  • Customer Service Agent

    5 months ago

    Richmond, United Kingdom HRV Service & Support Ltd Full time

    HRV is a small but fast-growing business specialising in indoor environment solutions. We spend up to 90% of our time indoors so the quality of the air we breathe and the way we feel is important to our health and well-being. We are specialists in the design, installation and maintenance of systems that ensure a good, comfortable indoor environment is...

  • Customer Care Agent

    5 months ago

    Richmond, United Kingdom ECO Simplified Limited Full time

    ECO Simplified are an accredited Living Wage, professional administration business. We have recently moved to a new office in Richmond, North Yorkshire and we are looking for an new addition to our growing team. Working directly with some of the largest energy suppliers in the UK, we administer claims for grant funded home-energy upgrades using ECO4...

  • Senior Property Agent

    5 months ago

    Richmond, United Kingdom Irvings Estate Agents Full time

    **Overview** We are a well established, family business with offices in Richmond and Catterick Garrison and we are seeking a friendly, efficient, hard working and enthusiastic person to join our team. At Irvings, the customer always comes first, whether that is a seller, a buyer, a landlord or a tenant. It is our aim to ensure that all receive the highest...

  • Relocation Customer Care Coordinator

    3 months ago

    Richmond, Greater London, United Kingdom Red Recruit Full time

    Exciting Career Opportunity:We are thrilled to collaborate with a reputable family-owned business that excels in global moving solutions. They are seeking a Relocation Customer Care Coordinator to enhance their team.Core Responsibilities:Serve as the main liaison for clients, guiding them through the entire moving journey from initial booking to final...

  • Relocation Customer Care Coordinator

    1 month ago

    Richmond, Greater London, United Kingdom Red Recruit Full time

    Exciting Career Opportunity:We are thrilled to collaborate with a reputable family-owned business that excels in global moving solutions. They are seeking a Relocation Customer Care Coordinator to enhance their team.Core Responsibilities:Serve as the main liaison for clients, guiding them through the entire moving journey from initial booking to final...

  • Relocation Customer Care Supervisor

    1 month ago

    Richmond, Greater London, United Kingdom Red Recruit Full time

    Opportunity Overview:We are collaborating with a reputable family-owned business that excels in global moving solutions. They are seeking a Relocation Customer Care Supervisor to enhance their team.Core Duties:Serve as the main liaison for clients, assisting them throughout the moving journey from initial booking to final delivery.Resolve any concerns or...

  • Relocation Customer Care Supervisor

    3 months ago

    Richmond, Greater London, United Kingdom Red Recruit Full time

    Opportunity Overview:We are collaborating with a reputable family-owned business that excels in global moving solutions. They are seeking a Relocation Customer Care Supervisor to enhance their team.Core Duties:Serve as the main liaison for clients, assisting them throughout the moving journey from initial booking to final delivery.Resolve any concerns or...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Housekeeper

    5 months ago

    Richmond, United Kingdom The Nanny Agent Full time

    A family of four in Key Green, Richmond requires a professional and experienced Housekeeper to help manage and run their home. They have two daughters who are 18 and 13 years old, one is currently at boarding school, but from September they will both attend university and boarding school. The are keen to find someone who enjoys working in a family home, who...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for Saturdays only_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    5 months ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:Tuesday - Friday, 9am - 5.30pm. Saturday, 9am - 5pm Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when...

  • Care Assistants

    5 months ago

    Richmond, United Kingdom North Yorkshire Council Full time

    **Bluebird Care, Catterick & Richmond**: - **Care Assistants - Full and Part time available - £12.00 per hour (increasing to £18.00 per hour on bank holidays)**: - **Flexible Care Assistant - Full time - £14.25 per hour (increasing to £21.37 per hour on bank holidays)**: - **Driving Licence required** Do you enjoy driving? Do you have a caring,...

  • Care Assistants

    5 months ago

    Richmond, United Kingdom North Yorkshire Council Full time

    **Bluebird Care, Catterick & Richmond**: - **Salary: Standard Rate: £13.50 per hour / Bank Holiday Rate: £20.25 per hour**: - **Contract: Various**: - **Hours: Various** Do you enjoy driving? Do you have a caring, compassionate nature? Have you thought of combining them both and consider a career in Domiciliary Care (providing care to residents in...

  • Care Assistants

    5 months ago

    Richmond, United Kingdom North Yorkshire Council Full time

    **Bluebird Care, Catterick & Richmond**: - **Salary: Standard Rate: £13.50 per hour / Bank Holiday Rate: £20.25 per hour**: - **Contract: Various**: - **Hours: Various** Do you enjoy driving? Do you have a caring, compassionate nature? Have you thought of combining them both and consider a career in Domiciliary Care (providing care to residents in...

  • Reservations Host

    5 months ago

    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

    **Host - Position Purpose** A dual role. Reservations Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host. When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and...