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Telephonist/ Healthcare Navigator/ Administrator

4 months ago

Paignton, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job summary

Corner Place Surgery

This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just under 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 9 Partners, 2 Salaried GPs, a Clinical Pharmacist, 2 Advanced Nurse Practitioners and a highly trained nursing team, along with a supportive and dynamic administration team.

We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.

Interviews to be held on Tuesday 25th June & Wednesday 26th June

Main duties of the job

To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.

To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.

Telephones are to be answered promptly and politely and within the protocols of the practice.

To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.

To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.

To inform patients of payments to be made for non NHS services and receive and record such payments.

Photo copying as necessary

Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.

To handle prescription requests accurately and follow practice protocol.

Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible

About us

IMPORTANT INFORMATION: This advert is placed on behalf on one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation

This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just under 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 9 Partners, 2 Salaried GPs, a Clinical Pharmacist, 2 Advanced Nurse Practitioners and a highly trained nursing team, along with a supportive and dynamic administration team.

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .

Person Specification

Knowledge, Skills and Qualifications

Essential

Computer literate Knowledge of filing and data recording - manual and electronic Good standard of numeracy and literacy