Customer Service Advisor
3 months ago
**Customer Service Advisor**
Paignton, Devon
Temporary Ongoing (March - July)
Must be able to work Weekends, Full time and Part time opportunities available.
- **Look towards the fuchsia and spring into action It’s Thyme to find a new role?**_
gap personnel Exeter are currently working in partnership with **Branded Garden Products**, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in **Paignton, Devon**.
The role of a **Customer Service Advisor** is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.
Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
As a **Customer Service Advisor** your duties will include but will not be limited to:
- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.
- Productivity expectation of 12+ pieces of work per hour.
Key for the role:
- Grade C or above in Maths and English
- Previous experience of Microsoft AX2012 (advantageous)
- Previous Customer Service experience within a face-to-face or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.
Basic hourly rate of £11.61 per hour
Free tea & coffee (Bring your own mug)
Generous staff discount available
Site also has onsite canteen, a large carpark, local amenities and accessible via public transport
Work from home is not available
Working hours - 9am to 6pm.
Key skills: contact centre, inbound, outbound, customer service, administrator, Microsoft, social media, contact centre
**Salary**: £11.61 per hour
Work Location: In person
Reference ID: SCSAWKENP45
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