Property Transfer Customer Support Advisor

7 months ago

Paignton, United Kingdom Innovus Full time

**Job Role: Property Transfer Customer Support Advisor**

**Location: Paignton, Torbay**

**Hours: 35 hours per week, Monday - Friday**

At Innovus we committed to delivering market leading solutions and professional services and as a Property Transfer Customer Support Advisor, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

**Main Purpose of Job**

This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviours.

**Position in Organisation**

The role reports direct to a Team Leader & Property Transfer Manager.

**Main Responsibilities**
- Handle inbound customer contact in line with department service targets and taking a first contact resolution approach where necessary.
- To gather all necessary information from the caller to enable identification of the property and the nature of the enquiry.
- To action certain tasks where information is available, and suitable training has been provided.
- To ensure more complex calls are passed to the correct division within the business, triaging by priority where appropriate.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Use Microsoft Office proficiently, particularly Word, Outlook and Excel, and use multiple database systems to update records.
- Work effectively as part of a team in person.
- Have a clear understanding of, and work towards achieving the Department’s KPIs.
- With training, learn to assist the department in other aspects of the Property Transfer service.

**Skills and Experience**
- Good organisational skills are essential, with the ability to problem solve.
- Excellent and clear communication skills, incorporating professionalism, patience, and a “people-first” attitude.
- Attention to detail is important, in conjunction with good written communication.
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints, maintaining an empathetic and friendly attitude.
- Motivated to work to deadlines both individually and as part of the team.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes.

**Experience**
- Experience of working in a call centre setting, especially in a legal or property management environment may be considered an advantage, but not by no means essential as full training will be provided.

**The Benefits**

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

**Diversity**

**Ready to apply?**

123

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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