Call Centre Advisor

7 months ago


Paignton, United Kingdom gap trading Full time

**Call Centre Advisor**

Paignton, Devon

Full + Part time hours available

Temporary Ongoing (March - July)

We are currently recruiting for Call Centre Advisors in Paignton for a well known Garden retailer.

The role of a **Call Centre Advisor** is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

As a **Call Centre Advisor** your duties will include but will not be limited to:

- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.

**Key for the role**:

- Grade C or above in Maths and English
- Previous Customer Service experience within a face-to-face or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.

**Hours & Pay**
- 9am to 6pm (The site runs 7 days a week and offers a flexible working rota which can include full and part time hours with weekend days being part of your rota.)
- Basic hourly rate of £11.61 per hour

Full comprehensive training provided.

Site also has onsite canteen, a large carpark, local amenities and accessible via public transport

**Salary**: £11.61 per hour

Work Location: In person

Reference ID: SPAIGCS52


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