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Project Office Administrator

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Norwich, United Kingdom Anglian Home Improvements Full time

We are seeking a motivated and detail-oriented Administrator to join our Project Management Office (PMO) team. Our Project Administrator is crucial role in supporting our commercial division which specialises in Public Sector and MOD contracts. This role is integral to the success of this team and play an integral part in assisting our customers and delivering our “customer first” value as contracts is delivered by pour operations teams.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running and scheduling of our projects operation. You will play a vital role in maintaining our high standards, and help ensure each customer has a positive experience.

The role includes:

Managing inbound customer contact in a timely manner

Provide back support and cover customer services including reporting residents issues.

Production of and management of Contract documentation including H&S packs

Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders

Prepare survey administration for distribution regarding installations

Issue correspondence to residents including appointment letters, newsletters and care leaflets

Champion excellent customer service and our Customer first culture.

Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.

Experience required for this role:

Previous experience of working in a customer services role 

Great customer skills

Word and excel to intermediate level

Experience of data input and customer record maintenance

Analytical and systematic approach, familiar with quality systems and processes

Self-starter with keen attention to detail and well organised.

Strong communications skills, positive can-do attitude and a team player

Why Join Us?

Competitive salary 31 days holiday, increasing to 33 days after 2 years of service Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships to name a few Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies Paid time off to volunteer Generous Employee Product Purchase Discount Scheme Opportunities for career growth and development

This is full time Monday to Friday office-based role - free parking

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act creating an inclusive working environment and culture for our employees.