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Booking Clerk

4 months ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service?

We are seeking a Booking Coordinator to join our Medical Infusion Suite team based at Maidstone Hospital, for a fixed six month contract. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service.

The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients.

There is potential for further opportunities in the Trust post the fixed six month contract for the right candidate.

Main duties of the job

The main role of the job will be to provide a booking service for the Medical Infusion Suite at the Maidstone Hospital. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: TBC

Person Specification

Experience/Knowledge

Essential

oCustomer care experience oClerical and reception work

Desirable

oExperience of working in the NHS

Qualifications

Essential

oSecondary School Education to GCSE level or equivalent

Desirable

oRelevant administrative or secretarial training oExperience of administrative or secretarial post within a healthcare environment

Skills

Essential

oElectronic systems (excel/word) and databases Audio typing

Desirable

oKnowledge of medical terminology oKnowledge of Neurology