Build Support Administrator

4 months ago

Sheffield, United Kingdom Virgin Media Full time

We have a new opportunity at Virgin Media O2 for a Build Support Administrator

Based within our Network Expansion division, the purpose of the role is to ensure that PIA build is fully coordinated and supported in all aspects at all stages, from their early planning life, through post planning and prebuild liaising with various internal and external stakeholders - all while facilitating the effective management of operational processes.

Key accountabilities include:

Acting as a single point of contact for all support/administration related queries regarding PIA, ensuring we comply with the current legislation. Ensuring all correspondence is managed in line with the Data Protection Act & company policies and assisting the wider NetEx support functions in achieving service level agreements and agreed KPI’s. Ability to manage own workloads and prioritise accordingly. Building and maintaining effective working relationships with internal and external customers and improve liaison and information flow between all parties. Focused on customer delivery and “right first time”. To attend national departmental meetings and partner locations to provide training and support. Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an  equal opportunities employer  and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

Experience in an administrative role with excellent oral & written communication skills and extensive knowledge of Microsoft Office applications e.g. Outlook, Excel You must be able to work as part of a team and individually, be able to demonstrate resourcefulness and have the capacity to be agile and adaptable to support continuous improvement. You must be highly motivated with the ability to deliver work to a high standard within strict timescales. An eye for detail is essential, as well as the ability to digest and manipulate data, drawing conclusions and generating objective recommendations. You will have a basic understanding of relevant and current legislation. Capability to think logically and critically to evaluate problems and investigate issues to support business requirements. The other stuff we are looking for

We'd also love you to bring:

A comprehensive understanding of PIA, associated KPIs and contractual obligations. Ability to develop and drive relationship building with colleagues, customers (internal/external at all levels), stakeholders and provide clear and concise communications. Experienced in dealing with contractors and client bodies. Good analysis skills helping to define risks and make recommendations. Ability to give support and provide training to colleagues. The ability to apply initiative to workload/tasks. What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

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