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GP Reception Team Leader

3 months ago

Wolverhampton, United Kingdom Newbridge Surgery Full time

Job summary

An opportunity hasarisen for a Reception Team Leader post.The position is to work approx 23 hours per week between and and as determined by the reception rota.

In addition to this there will be arequirement to work on a rota basis on a Saturdays for WTHL. These hours willbe paid at an extended access rate per hour. You will be expected to cover forannual leave/sickness/training purposes and this could be at short notice.

The successful applicant should haveproven and demonstrable experience of supervising/leading a GP receptionist team,be an effective communicator and able to work both independently within thereception team.

The post is subject to aDisclosure Barring Service check

Main duties of the job

Manage the reception area and line manage the receptionteam. Manage the clinical including Wolverhampton Total Health Limited THL rotas and staff rotas to ensure smoothrunning of the service. Provide administrative support to the Practice Managerand Project Officer roles.

About us

Newbridge Surgery is a friendly GP practice situated in Tettenhall, Wolverhampton, WV6 0DE.

Free car parking

Annual leave entitlement based on 5 weeks and bank holidays

Sickness pay entitlement

NHS pension scheme

Job description

Job responsibilities

Main Job Responsibilities :

Rota

Organise reception staff rota including Saturday & any Wolverhampton Total Health cover arrangements

Organise clinical rotas and co-ordinate annual leave requests

Update EMIS appointments system for leave/duty changes

Update Clarity system regarding annual leave

Arrange locum cover, where needed

Liaise with management concerning staffing and organisation of work

Attend Partners meetings as necessary

Organise Room Bookings for clinical staff and arrange recharges

Rota for Saturday staff

Patient Services

Participate in the reception rota, including weekend cover Oversee the appointment system for the practice Friends and Family survey compilations Administration of patient prescriptions (manually and computerised). Make / cancel appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice. Deal with telephone enquiries from patients and general public Promote online access for patients Hold NHS App sessions for patients and act as a NHS champion Deal with registration and deduction processes

Manage telephony recording system and report necessary issues

Ensure patients are redirected appropriately to Out of Hours or Thursday afternoon with Wolverhampton Doctors on Call arrangements when Surgery is closed at 5:30 pm.

Ensure telephone system has the correct telephone message playing and rerecord as necessary

Staff

Assist with staff recruitment processes

Conduct staff induction, training, appraisals and ongoing progress reviews

Assist with the complaints process

Monitor staff attendance and annual leave requests and organised cover

Ensure practice policies are followed and maintain administrative records

Liaise with other members of the primary health care team, including external teams

Ensure fire safety/alarm systems are adhered to

Ensure staff are appropriately trained, supervised and are aware of practice protocols

Ensure smooth operational of reception workflow

Assist Locums with temporary logging in arrangements

Health and Safety

Ensure Reception area is clutter free and ensure that any parcels or deliveries are removed from main area

Ensure fridges are checked when there is no clinical team in

Participate in weekly Fire Alarm system and record any issues

Participate in Annual Fire Alarm

Ensure equipment is fully operational (patient pod, patient call in and patient check in) with any defunct equipment reported

Ensure lift is working for patients and report any issues

Ensure any trip hazards are reported and resolved

Administration

Resolve and deal with lower level patient complaints and escalate when needed

Assist management with investigating patient complaints

Assist management with completing significant events

Attend Patient Participation Group meetings where on a rota basis and when necessary

Deal with minor patient complaints to seek resolutions where appropriate

PCSE documentation and any anomalies

Monitoring of tasks to ensure they are completed timely

Hold regular meetings with reception staff

Information

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

Assist with production and upkeep of Practice Procedures documents

Manage paperwork systems including post, internal and external

Have a working knowledge of all EMIS and Docman software used and hardware

Other duties:

Any other duties commensurate with skills and responsibilities for this post.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent

Desirable

Business Administration / Supervisory Level 3 or equivalent

Experience

Essential

Previous experience of supervising and leading a GP reception team

Desirable

Demonstrable and relevant experience of leading a GP reception team