Logistics Customer Support Specialist

2 months ago


Wolverhampton, Wolverhampton, United Kingdom GP Logistics Full time

Exciting Opportunity to Join a Growing Logistics Company

About GP Logistics

GP Logistics is a dynamic and expanding company seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities

  • Confirm scheduled routes for the week, including:
  • Calling customers to inform them of delivery dates and times
  • Confirming addresses and contact numbers and updating our system
  • Answering calls from suppliers or customers and resolving queries in a timely and professional manner
  • Managing emails and responding to customer inquiries
  • Checking order flags on our system and resolving any issues
  • Organizing paperwork within the office
  • Performing ad-hoc duties as required by your Customer Service Manager

Requirements

  • A team player with excellent communication skills
  • Calm and composed under pressure
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team

Working Hours

Monday: 7am - 1pm

Tuesday: 7am - 1pm

Wednesday: 7am - 1pm

Thursday: 12pm - 7pm

Friday: 12pm - 7pm

Saturday: 8am - 4pm

Previous Experience

Must have previous experience in a customer service environment.



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