Team Secretary

16 hours ago

Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Job summary

We are looking for highly motivated, committed and passionate individuals to join our Medical Secretarial Team at Warwick University Hospital.

The position is based at Warwick Hospital working Monday - Friday and will involve a mixture of home and office-based work. This vacancy is part-time.

Would you like job where you can expect:

Every day to be different.

Work with a variety of professionals.

Have an opportunity to contribute to a patient's journey.

Something that is really rewarding that gives you good job satisfaction.

Make some great friends and be part of a lovely community.

Help to implement/change processes to improve the healthcare experience.

Flexible approach to working.

Previous applicants need not apply.

Main duties of the job

To work as part of a team providing secretarial support for the consultants, junior medical staff and nursing staff within the team with particular responsibility for audio typing as delegated by the Secretarial Team Leader.

To support the management of the elective and/or emergency pathways to include Cancer, Referral to Treatment Targets (RTT) and E-referrals.

To support the delivery of a specialty specific single point of access for patients. To work collaboratively with other members of the administrative team within the Medical Secretariat.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job description

Job responsibilities

To type all correspondence relating to outpatients and inpatients, as well as typing departmental correspondence.

To request patients new and follow up appointments as required using Lorenzo system and liaising with appropriate consultants and departments.

To receive enquiries from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.

To update and maintain the 18 week RTT Status, ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.

To provide cross cover for secretarial team during annual leave and sickness.

To co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.

To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.

To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using Lorenzo.

To take responsibility of patient electronic records and ensure data is relevant, up to date and accurate, logging data where necessary.

To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.

To action all routine leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale.

To maintain clinicians diaries, ensure meetings are arranged and undertake minutes for meetings as and when required.

Person Specification

Qualifications

Essential

Able to demonstrate good basic education English language pass GCSE RSA III or equivalent speed and accuracy

Desirable

European Computer Driving License

Experience

Essential

Working knowledge of Microsoft Office

Desirable

Working knowledge of PAS

Skills

Essential

Articulate - excellent communications skills Friendly and professional telephone manner to support the above Good audio/copy typing skills Able to prioritise tasks Demonstrates potential to be able to work under pressure Demonstrate understanding of patient confidentiality

Desirable

Experience of Excel and Powerpoint

Personal Qualities

Essential

Able to respond effectively to working alone or in a team Conscientious and hard working Ability to deal with distressing situations patients/relatives Ability to use initiative Honest and reliable To be able to adapt to change Flexible

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