Chc Team

7 months ago

Warwick, United Kingdom Coventry & Warwickshire Integrated Care Board Full time

To deliver an effective and competent level of administration and consistently ensure a "client-focused" service which promotes good customer service and effective working relationships.

The post holder will be required to accurately and timely input and maintain data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied.

Provide specialist secretarial/administration support as directed by line manager

Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Ensure that administration team processes are followed in an accurate and timely manner.

Ensure standard operating procedures are applied.

NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborative working and aligned processes.

To support clinical brokerage function in the setting up of care packages, as required.

Deal with invoice queries in an efficient and timely manner, as required.

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to the team.

Inputting into, monitoring and printing reports from computerised.

Demonstrate office systems and department requirements to new starters.

Have a flexible/adaptable approach to their work in order to meet various deadlines.

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