Customer Experience Business Support Officer

2 weeks ago

Stowmarket, United Kingdom Opus People Solutions Full time

Customer Experience Business Support Officer

Location: Stowmarket - office based only

Pay £11.98 per hr, 37 hours a week, Mon-Fri

Length: 3-6 months positions

Do you have previous experience working in customer service?

Are passionate about putting the customer at the heart of everything you do?

This may just be the opportunity you have been looking for

Opus People Solutions are recruiting on behalf of Suffolk County Council for full time Customer Experience Business Support Officers to join Customer Service and Blue Badge team to support their extra workload.

As a Customer Experience Business Support Officer, you will be assessing Blue Badge applications against the Department For Transport (DFT) eligibility criterion. You will be verifying supporting documentation and medical evidence, answering customer enquiries at the first point of contact by telephone, email, and using government systems alongside our internal Blue Badge computerised system. You will provide all customers with a prompt, courteous and knowledgeable service.

You will also be:

  • Providing accurate and effective advice and guidance to customers about the Blue Badge application process/rules of the Blue Badge scheme
  • Delivering a telephone assisted Blue Badge application service to those customers who do not have access to the internet and are applying for the first time or renewing their current Blue Badge.
  • Carrying out associated administration tasks of the Blue Badge process.

Working in a busy and target driven environment, the successful candidate will ideally have proven administration and customer service skills, excellent communication skills both written, verbal and digital (essential), good standard of literacy, grammar, and keyboard skills (essential), ability to understand and interpret policies and procedure documents in order to be able to give advice, guide applicants through the correct process and make decisions (essential).

DBS check will be carried out prior to starting along with completed 3 years reference history. Candidates will need to commit to asap start.

"Suffolk County Council's WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower.

The mission is to make a positive difference for Suffolk; committed to working together, striving to improve, and securing the best possible services.

Suffolk County Council's Ambitions based on the council's objectives as laid out in our Corporate Strategy for 2022-26 - Our Ambitions"

To process your application please apply now

  • Customer Experience Business Support Officer

    3 weeks ago

    Stowmarket, United Kingdom Opus People Solutions Ltd Full time

    Customer Experience Business Support Officer Location: Stowmarket - office based only Pay £11.98 per hr, 37 hours a week, Mon-Fri Length: 3-6 months positions Do you have previous experience working in customer service? Are passionate about putting the customer at the heart of everything you do? This may just be the opportunity you have been looking...

  • Customer Experience Business Support Officer

    3 weeks ago

    Stowmarket, United Kingdom Opus People Solutions Full time

    Customer Experience Business Support Officer Location: Stowmarket - office based only Pay £11.98 per hr, 37 hours a week, Mon-Fri Length: 3-6 months positions Do you have previous experience working in customer service? Are passionate about putting the customer at the heart of everything you do? This may just be the opportunity you have been looking for!...

  • Customer Experience Business Support Officer

    4 days ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Customer Experience Business Support OfficerWe are seeking a highly skilled and experienced Customer Experience Business Support Officer to join our team at Opus People Solutions. As a key member of our Customer Service and Blue Badge team, you will play a vital role in supporting the extra workload of Suffolk County Council.Key Responsibilities:Assessing...

  • Customer Experience Business Support Officer

    4 days ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Customer Experience Business Support OfficerWe are seeking a highly skilled and experienced Customer Experience Business Support Officer to join our team at Opus People Solutions. As a key member of our Customer Service and Blue Badge team, you will play a vital role in supporting the extra workload of Suffolk County Council.Key Responsibilities:Assessing...

  • Customer Experience Business Support Officer

    1 week ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Job SummaryOpus People Solutions is recruiting on behalf of Suffolk County Council for full-time Customer Experience Business Support Officers to join the Customer Service and Blue Badge team to support their extra workload.Key ResponsibilitiesAssess Blue Badge applications against the Department For Transport (DFT) eligibility criterion.Verify supporting...

  • Customer Experience Business Support Officer

    1 week ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Job SummaryOpus People Solutions is recruiting on behalf of Suffolk County Council for full-time Customer Experience Business Support Officers to join the Customer Service and Blue Badge team to support their extra workload.Key ResponsibilitiesAssess Blue Badge applications against the Department For Transport (DFT) eligibility criterion.Verify supporting...

  • Customer Experience Business Support Officer

    5 days ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Job SummaryOpus People Solutions is recruiting on behalf of Suffolk County Council for full-time Customer Experience Business Support Officers to join the Customer Service and Blue Badge team to support their extra workload.Key ResponsibilitiesAssess Blue Badge applications against the Department For Transport (DFT) eligibility criterion.Verify supporting...

  • Customer Experience Business Support Officer

    5 days ago

    Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

    Job SummaryOpus People Solutions is recruiting on behalf of Suffolk County Council for full-time Customer Experience Business Support Officers to join the Customer Service and Blue Badge team to support their extra workload.Key ResponsibilitiesAssess Blue Badge applications against the Department For Transport (DFT) eligibility criterion.Verify supporting...

  • Customer Experience Manager

    1 week ago

    Stowmarket, United Kingdom Prime Appointments Full time

    Job Title: Customer Service DirectorJob Reference: Prime AppointmentsJob Type: Full-timeIndustry: Manufacturing and ProductionLocation: Needham Market areaJob Description:We are seeking an experienced Customer Service Director to join our team at Prime Appointments. As a key member of our organization, you will be responsible for leading our Customer Success...

  • Customer Experience Manager

    2 weeks ago

    Stowmarket, United Kingdom Prime Appointments Full time

    Job Title: Customer Service DirectorJob Reference: Prime AppointmentsJob Type: Full-timeIndustry: Manufacturing and ProductionLocation: Needham Market areaJob Description:We are seeking an experienced Customer Service Director to join our team at Prime Appointments. As a key member of our organization, you will be responsible for leading our Customer Success...

  • Customer Support Assistant

    3 months ago

    Stowmarket, United Kingdom Taylor Whitmore LTD Full time

    Welcome to Taylor Whitmore, We are currently seeking a dedicated and skilled Customer Support Assistant to join our prestigious client based in Stowmarket. Our client is the leading manufacturer of Healthcare furniture, and this is an exciting opportunity to contribute to their growing team. **Key Responsibilities**: - Manage the inbox efficiently,...

  • Business Analyst

    2 weeks ago

    Stowmarket, United Kingdom Tec Partners Full time

    On behalf of our client, a market leader in their field, we are seeking an experienced Business Analyst to join the team on a 12-month fixed term contract, leveraging the power of data to earn customer loyalty and drive business growth.This is an exciting new role, and will be primarily Data-Focused. This role is integral to company data strategy, aiming to...

  • Business Analyst

    2 weeks ago

    Stowmarket, United Kingdom TEC PARTNERS LIMITED Remote Work Freelance Full time

    On behalf of our client, a market leader in their field, we are seeking an experienced Business Analyst to join the team on a 12-month fixed term contract, leveraging the power of data to earn customer loyalty and drive business growth. This is an exciting new role, and will be primarily Data-Focused. This role is integral to company data strategy, aiming to...

  • Resident Liaison Officer

    3 months ago

    Stowmarket, United Kingdom Aaron Services Ltd. Full time

    **Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, we are recruiting a Resident Liason Officer to join our Customer Service team in Stowmarket.** **Benefits**: - Sharesave PLC share purchase options - Support provided for professional...

  • Office Administrator

    3 months ago

    Stowmarket, United Kingdom Taylor Whitmore LTD Full time

    Our client is the leading UK manufacturer of Medical Couches, Patient Trolleys and Ergonomic Seating. Products are designed & manufactured at our headquarters in Debenham, Suffolk. We are now looking to recruit an Office Administrator to assist with our busy Sales and Logistics office. Responsibilities will include: - Answering the telephone and dealing...

  • Office Administrator

    3 months ago

    Stowmarket, United Kingdom Taylor Whitmore LTD Full time

    Our client is the leading UK manufacturer of Medical Couches, Patient Trolleys and Ergonomic Seating. Products are designed & manufactured at our headquarters in Debenham, Suffolk. We are now looking to recruit an Office Administrator to assist with our busy Sales and Logistics office. Responsibilities will include: - Answering the telephone and dealing...

  • Business Support Administrator

    5 months ago

    Stowmarket, United Kingdom Bridge of Hope Full time

    Participate in meetings and prepare reports, agendas and presentations - Complete any CRM data cleansing - Support day to day administration tasks - Liaise with all levels of staff to collect information - Manage the office systems, including sensitive information - Taking lead on fundraising activities

  • Export Customer Service Administrator

    3 months ago

    Stowmarket, United Kingdom Muntons plc Full time

    Do you want to work somewhere that operates on a series of values, including being an employer people enjoy working for, and where over 75% of team members recently reported that they feel the company cares for them? **A little bit about us** Hi there, we’re Muntons; let us introduce ourselves. For 100 years, we’ve been producing high-quality malt and...

  • Export Customer Service Administrator

    3 months ago

    Stowmarket, United Kingdom Muntons plc Full time

    Do you want to work somewhere that operates on a series of values, including being an employer people enjoy working for, and where over 75% of team members recently reported that they feel the company cares for them? **A little bit about us** Hi there, we’re Muntons; let us introduce ourselves. For 100 years, we’ve been producing high-quality malt and...

  • Business Intelligence Specialist

    1 day ago

    Stowmarket, Suffolk, United Kingdom Tec Partners Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Tec Partners. As a key member of our data strategy team, you will play a critical role in leveraging data to drive business growth and customer loyalty.Key ResponsibilitiesCollaborate with business stakeholders to understand and document their data needs, translating these...