Customer Experience Business Support Officer

5 days ago


Stowmarket, Suffolk, United Kingdom Opus People Solutions Full time

Job Summary

Opus People Solutions is recruiting on behalf of Suffolk County Council for full-time Customer Experience Business Support Officers to join the Customer Service and Blue Badge team to support their extra workload.

Key Responsibilities

  • Assess Blue Badge applications against the Department For Transport (DFT) eligibility criterion.
  • Verify supporting documentation and medical evidence.
  • Provide accurate and effective advice and guidance to customers about the Blue Badge application process and rules of the Blue Badge scheme.
  • Deliver a telephone-assisted Blue Badge application service to customers who do not have access to the internet.
  • Carry out associated administration tasks of the Blue Badge process.

Requirements

  • Proven administration and customer service skills.
  • Excellent communication skills, both written, verbal, and digital.
  • Good standard of literacy, grammar, and keyboard skills.
  • Ability to understand and interpret policies and procedure documents.
  • DBS check will be carried out prior to starting.

Working Environment

The successful candidate will work in a busy and target-driven environment, providing a prompt, courteous, and knowledgeable service to customers.

Company Culture

Opus People Solutions is committed to making a positive difference for Suffolk, working together to improve services and secure the best possible outcomes.



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