![Pertemps TM](https://media.trabajo.org/img/noimg.jpg)
Customer Account Director
2 months ago
Pertemps Aylesbury is currently recruiting for a Customer Account Director for our FinTech client based in High Wycombe.
The Customer Account Directors are central to driving the success of our implemented teams and clients. They have in-depth product knowledge, exemplify our unrivaled service approach, and have the ability to maintain and direct the high-level strategic vision and commercial success of our most important accounts. The ideal candidate will have a combination of senior client-facing skills/experience in an operational setting and demonstrable, extensive line management experience (people management, mentoring, coaching, development, training).
Salary: up to £60,000 (DOE)
Hours: Mon-Fri 9am-6pm
Duties:
Line management for a sub-team who will be assisting you in the service delivery of a portfolio of clients, including:
- Monitoring and driving team performance (client service levels, response times, driving account success/growth) for our service execs.
- Direct line management of Lead and Client Services Executives including workload distribution, productivity, report production, meeting setting, QA, and KPIs.
- Accountable for service delivery KPIs/ SLAs
- Team development - Carrying out performance reviews and setting personal targets/training strategies.
- - Maintaining the quality and efficient delivery of our training programs
- Driving departmental change and process improvement as well as engaging internal stakeholders to drive additional services in line with anticipated growth strategies
- You'll be a 'go to' person on our payment platform, internal architecture, our technical capabilities, and wider services. You will know our systems and products inside out (e.g. Trading platform, trade financing, hedging facilities) whilst proactively driving ongoing integration and product development initiatives with your clients
- You'll guide our service quality ethos and inform our client approach with our teams internally to maintain industry-leading standards, leading by example for how to deliver exceptional service
- Provide and support the client with the full onboarding cycle to ensure a smooth and successful start
- Analysis of payment data/trends to draw insights (month-on-month trend analysis) and make operational and commercial suggestions to relevant stakeholders
- Contribute to the success of our dynamic B2B sales team through organic client growth and prospect commercial strategies.
- Project manage the on boarding of new clients, following the correct procedures and timeframes
Requirements:
- 5 years of client management experience across FX or Fintech
- Proven success managing a portfolio of enterprise-size clients and evidence of prioritising client requests and relationships.
- Ambition and drive to grow existing client contracts through partnership expansion and product upsells.
- An analytical mind who can dive deep into data, identify patterns, and generate insights for the benefit of our customers.
- Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should day or show next to clients.
- Technical understanding of payment products/methods and confidence in discussing payment
- strategies/solutions with high-level stakeholders.
If you would be interested in this role, please apply or call Corinne at Pertemps.
-
Senior Account Manager
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeSenior Account Manager or Account Director NEW 2-3 month Freelance booking available for Senior Account Manager / Account Director level to own, and be accountable for, the seamless project delivery for their clients. My client specializes in elevating brands, retailers, and destinations through innovative brand planning, campaigns, and activations. This...
-
Senior Account Manager
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeSenior Account Manager or Account Director NEW 2-3 month Freelance booking available for Senior Account Manager / Account Director level to own, and be accountable for, the seamless project delivery for their clients. My client specializes in elevating brands, retailers, and destinations through innovative brand planning, campaigns, and activations. This...
-
Senior Directorate Accountant
4 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom CY Resourcing Full timeCY Executive Resourcing are excited to be supporting an acclaimed NHS organisation to recruit a Senior Directorate Accountant on a substantive basis. This is a fantastic opportunity for a candidate with prior NHS experience who is looking to progress their career and studies, as part of a supportive and highly driven team. The post-holder will be...
-
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeAbout the RoleWe are seeking a highly skilled Freelance Senior Account Manager/Account Director to join our team at Profiles Creative. As a key member of our account management team, you will be responsible for delivering exceptional results for our clients.Key ResponsibilitiesClient Management: Develop and maintain strong relationships with our clients,...
-
Senior Account Manager/Account Director
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeSenior Account Manager or Account Director NEW 2-3 month Freelance booking available for Senior Account Manager / Account Director level to own, and be accountable for, the seamless project delivery for their clients. My client specializes in elevating brands, retailers, and destinations through innovative brand planning, campaigns, and activations....
-
Senior Account Manager/Account Director
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeSenior Account Manager or Account Director NEW 2-3 month Freelance booking available for Senior Account Manager / Account Director level to own, and be accountable for, the seamless project delivery for their clients. My client specializes in elevating brands, retailers, and destinations through innovative brand planning, campaigns, and activations....
-
Senior Account Manager/Account Director
2 weeks ago
Taplow, Buckinghamshire, United Kingdom Premier Group Recruitment Full time €50,000Job Title : Senior PR and Communications Account Manager / Account Director Location : PR and Communications Agency Hybrid - 3 days in office and 2 working from home An award-winning PR and Communications agency based in Berkshire, with a reputation for excellence in the industry, who provide strategic and innovative communication solutions to a...
-
Senior Account Manager/Account Director
2 weeks ago
Taplow, Buckinghamshire, United Kingdom Premier Group Recruitment Full time €50,000Job Title : Senior PR and Communications Account Manager / Account Director Location : PR and Communications Agency Hybrid - 3 days in office and 2 working from home An award-winning PR and Communications agency based in Berkshire, with a reputation for excellence in the industry, who provide strategic and innovative communication solutions to a...
-
Digital Senior Account Manager
6 days ago
Aylesbury, Buckinghamshire, United Kingdom KJC Creative Full time €40,000 - €50,000KJC Creative is a dynamic design and branding agency based in Whitchurch, Buckinghamshire. Driven by our ethos to ‘design for a better world’, we offer branding, strategy and digital design for businesses positively shaping the world today. Working across a wide range of sectors including technology, finance, tourism, electric vehicles and renewable...
-
Digital Senior Account Manager
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom KJC Creative Full time €40,000 - €50,000KJC Creative is a dynamic design and branding agency based in Whitchurch, Buckinghamshire. Driven by our ethos to ‘design for a better world’, we offer branding, strategy and digital design for businesses positively shaping the world today. Working across a wide range of sectors including technology, finance, tourism, electric vehicles and renewable...
-
Senior Account Manager
2 weeks ago
Taplow, Buckinghamshire, United Kingdom Premier Group Recruitment Full time €50,000Job Title : Senior PR and Communications Account Manager / Account Director Location : Berkshire Company : PR and Communications Agency Salary : Up to £50,000 Working Arrangement: Hybrid - 3 days in office and 2 working from home About the Company: An award-winning PR and Communications agency based in Berkshire, with a reputation for excellence...
-
Senior Account Manager
2 weeks ago
Taplow, Buckinghamshire, United Kingdom Premier Group Recruitment Full time €50,000Job Title : Senior PR and Communications Account Manager / Account Director Location : Berkshire Company : PR and Communications Agency Salary : Up to £50,000 Working Arrangement: Hybrid - 3 days in office and 2 working from home About the Company: An award-winning PR and Communications agency based in Berkshire, with a reputation for excellence...
-
Key Account Director
3 months ago
Buckinghamshire, United Kingdom ISS Full timeJob Description Your responsibilities include managing resources, fostering key stakeholder relationships, ensuring compliance, and developing effective communication and relationship strategies. We value high commercial awareness and business acumen, and you will play a pivotal role in translating these into successful outcomes for both the...
-
Marlow, Buckinghamshire, United Kingdom Profiles Creative Full timeAbout the RoleWe are seeking a highly skilled Freelance Senior Account Manager/Account Director to join our team at Profiles Creative. As a key member of our account management team, you will be responsible for delivering exceptional results for our clients.Key ResponsibilitiesClient Management: Develop and maintain strong relationships with our clients,...
-
Sales Support/Director to Director
2 weeks ago
Buckinghamshire, United Kingdom Craggwood Associates Ltd Full time €90,000 - €100,000Sales Director Market Leading Instrumentation £90k - £100k Basic + Substantial Bonus Potential + Share Options An integral part of a highly successful UK listed Group of Companies, our Client is a world leading designer & manufacturer of innovative, market leading, test & measurement instrumentation products and accessories supplied to a global...
-
Sales Support/Director to Director
2 weeks ago
Buckinghamshire, United Kingdom Craggwood Associates Ltd Full time €90,000 - €100,000Sales Director Market Leading Instrumentation £90k - £100k Basic + Substantial Bonus Potential + Share Options An integral part of a highly successful UK listed Group of Companies, our Client is a world leading designer & manufacturer of innovative, market leading, test & measurement instrumentation products and accessories supplied to a global...
-
Account Director
6 days ago
Marlow, Buckinghamshire, United Kingdom BWP Full time €32,000You’re an Experiential Marketer who’s spent the past 4 years supporting with the end-to-end delivery of experiential activations that excite consumers and delight clients. Not only are you full of creative ideas, but you’re also detail-oriented and capable of managing the entire campaign process; from pre-event planning and logistics to on-the-day...
-
Account Director
1 week ago
Marlow, Buckinghamshire, United Kingdom BWP Full time €32,000You’re an Experiential Marketer who’s spent the past 4 years supporting with the end-to-end delivery of experiential activations that excite consumers and delight clients. Not only are you full of creative ideas, but you’re also detail-oriented and capable of managing the entire campaign process; from pre-event planning and logistics to on-the-day...
-
Finance Director
17 hours ago
England, Buckinghamshire, Buckinghamshire, South East England, United Kingdom Fusion Group Full timeWe are recruiting a commercially orientated Finance Director for an integrated marketing agency based in Buckinghamshire. Our client is about to embark on a period of growth through acquisitions which requires an external fund raise; all of this growth activity has necessitated the requirement to identify a new high calibre Finance Director. Overview: Lead...
-
Senior Account Executive/Director
2 weeks ago
Marlow, Buckinghamshire, United Kingdom BWP Full time €25,000 - €27,000Are you a Senior PR Account Executive looking for a fresh challenge? Or an experienced PR Account Executive looking to take the next step in your career? Do you have both B2B and B2C PR experience and enjoy using both these skillsets to generate results across a range of industries and clients? (Bonus points if you’ve worked on PR for real estate /...