Key Account Director
4 months ago
Job Description
Your responsibilities include managing resources, fostering key stakeholder relationships, ensuring compliance, and developing effective communication and relationship strategies.
We value high commercial awareness and business acumen, and you will play a pivotal role in translating these into successful outcomes for both the customer and ISS.
This high-profile account demands a professional who thrives under pressure and communicates effectively with executive members. Elevate your career with ISS and contribute to the success of this key strategic account. Apply now for a rewarding leadership opportunity.
Key Responsibilities
Overall responsibility for the operational, commercial and safety performance of a major Key Account Customer (circa £36m revenue) with presence across the United Kingdom Achievement of internal Key Performance Indicators, to include, but not exclusively:oOrganic growth / revenue
o CUCB profit %
oCash Conversion %
oCustomer Net Promoter Score (cNPS)
oAccident frequency rates To lead by example, motivate and direct team and front line placemakers Ensure that a strong safety culture exists across the contract, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation (to include root cause analysis) Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved to contractual levels To strengthen customer relationships to support contract retention and development, successfully negotiating contract extensions wherever possible to retain contracts and protect margins
Professional and Personal Competencies/Qualifications
Degree educated or with equivalent demonstrable industry experience Experience of managing full IFM contracts with volume capital projects above base Experienced operational management professional in a high value facility service environment across multi site portfolios Must be highly numerate, literate and well presented Knowledge of key operational frameworks, e.g., road maps, risk management, planned maintenance systems, quality systems and health & safety legislation. Ability to understand customer requirements and translate them into successful operational solutions Good IT skills (Word, Excel and PowerPoint as a minimum)The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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