Medical Administrator
2 months ago
Job summary
An exciting opportunity has arisen to join our Administration Teamas a full time Medical Administrator.
Woolpit Health Centre is looking for an enthusiastic, motivatedand adaptable Administrator to join our friendly administration team. This is a great opportunity for those already working in a healthcaresetting who wish to work within primary care or for those who wish to start acareer in administration.
Main duties of the job
The successful applicant will work closely alongside our Medical Secretaries,Medical Administrator, Administration Lead and PCN Care Coordinators and willbe required to manage a wide range of priorities, have excellent organisationand problem solving skills with the ability to work effectively using your owninitiative.
The post holder will provide a full range of administrative supportto the Practice and staff as directed; undertaking a variety of tasks to assistthe day-to-day running of the Health Centre. Applicants will have a flexibleapproach with attention to detail and the ability to work as part of a busyteam.
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
The type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 7 GP partners and 5 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
Attractive rates of pay with annual pay review (not agenda for change) Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension schemeThe NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Option of NHS discount and Blue Light Card for retail/dining/holidays etc Free uniform Job description
Job responsibilities
GeneralAdministrative Duties
Check and monitor the practices generic emailaccount, transferring clinical records, allocating to workflow for review bydoctors and responding to queries from Health Professionals, patients and thirdparties
To scan/ upload clinical correspondence ontothe clinical system and input coding data into the patient's healthcare records
To distribute daily pathology laboratory resultswithin the clinical system for clinicians review
To ensure all tasks within the clinical systems are dealt withefficiently
To monitor and process daily administrativeeConsult requests
Managing all patient, healthcare professionaland staff enquiries in an effective manner
Answering incoming phone calls, transferringcalls or dealing with the callers request appropriately
Managing all administrative requires asnecessary
To register and monitor new patientregistrations via the Healthtech-1 portal
To process new patients medical records anddeductions
General administration duties such asphotocopying, scanning documentation and filing of patient records
To carry out anyreasonable duties requested by the Doctors, Practice Manager or Administration Manager
Insuranceand SARS Requests
To deal with enquiries via telephone and email from privatecompanies Insurance companies, patients and Solicitors and keepappropriate records, forwarding information as requested
Process and action requests for informationfrom Insurance Companies, DWP, DVLA , patients and other third parties
Creating invoices and maintain appropriatedocumentation to ensure that payments relating to insurances and non-NHSservices have been received and accurately recorded.
To process patient Firearm License requestsreceived from the Constabulary in line with the practice protocol
Process Subject Access Requests adhering toGPDR guidelines
OQF(Quality and Outcomes Framework) and Patient Safety Searches
To support with the monitoring of thepractices performance relating to QOF compliance
Liaise with the practice QOF leads to identifyareas of potential or under performance
To support the clinical teams to identifyareas for improvement in data quality
To conduct searches on the clinical system toidentify patients for recall, sending out invitations for reviews and requestsfor monitoring blood tests as required
To assist with the planning of recallprogrammes, campaigns and monitoring systems such as immunisations and smears
Support the clinical teams in the effectiveuse of searches, audits and recalls
Build, generate and carry out searches asrequired by the practice team to enable reports to be produced
Maintain up to date knowledge of GP contractrequirements and associated read codes
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above) Business Administration
Skills
Essential
Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Excellent inter-personal skills and ability to work within a busy team-based environment. Problem solving and analytical skills Ability to follow policy and procedure
Desirable
EMIS Skills
Skills
Essential
Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work within a busy team-based environment Problem solving and analytical skills Ability to follow policy and procedure
Desirable
EMIS Skills
Personal qualities
Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team Player
Experience
Essential
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting
Desirable
Experience of working in a GP practice-
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