Medical Receptionist

5 months ago


Bury, United Kingdom Ribblesdale Medical Practice Full time

JOB SUMMARY To ensure patients receive a high quality, professional service and to contribute to the daily practice routine. More specifically the role shall encompass various administrative tasks and the day to day running of the reception area. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do. You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone.

**Responsibilities**: Reception of Patients: Welcoming patients at the Reception desk in a polite and friendly manner. Accepting patients on arrival for appointments and routing patient appropriately. Handling of general enquiries at the reception desk or over the telephone Anticipating, preventing and dealing with problems at Reception and in the waiting room. Leaving the reception area tidy and ready for incoming colleagues, ensuring that prescriptions promised for collection are ready and passing on information concerning unsolved and urgent problems to your colleagues as a part of handover.

Dealing with new patients wishing to register at the Surgery, providing them with a New Patient Registration Pack and assisting them to complete the appropriate forms if necessary. Dealing with notifications of change of address and/or change of name. Ask My GP 1. To manage the incoming patient requests that come into practice via our online portal (askmyGP) 2.

Route the requests accordingly in line with practice protocols 3. Flag any urgent requests or home visits to the duty doctor 4. Use your initiative to note any potentially urgent requests and highlight accordingly to the appropriate clinician. 5.

To respond to patients when administrative tasks have been passed back to reception via a clinician on askmyGP. 6. Send appropriate pre0set messages in line with management of requests and care navigation protocols. Appointments and Home Visits Making new and follow-up appointments with clinicians as per practiced policy.

Maintain appointments system for GPs, Practice Nurse, pharmacist and minor surgery Clinics. Cancel appointments when requested according to the Appointment Cancellation Policy. Record requests for home visits on the appointments system, taking address, telephone number and the reason for the visit request. Check Duty Doctor rota list in Reception each day and pass on any late calls to the doctor as soon as possible via mobile, if the doctor is out on the road.

Assist with the ordering of any emergency ambulance at the request of the Clinician. Prescriptions: Accept requests for repeat prescriptions via face-to-face, on line, fax or Prescription Box and process as per Repeat Prescribing Policy. If request is face-to-face, verify with the patient the time the prescription will be ready for collection (usually 48 hours). Check Prescription Box at regular intervals throughout the day.

Empty prescription printers and lock blank prescriptions in agreed place. Record incoming and outgoing prescriptions pads according to Prescription Security Protocol. Telephone: Answer telephone calls promptly (within 3 rings), politely and discretely so that other patients cannot hear confidential medical information. Take and transfer calls accordingly.

Make appointments, record requests for home visits, deal with queries from other health care professionals and patients. Receive and record telephone messages via the pink acute appointments. Personal calls should not be made to avoid blocking up the practice telephone lines. Correspondence: Incoming mail to be sorted and opened by designated member of the reception team; with the receipt of anything marked private and confidential (unless hospital stamped) taken out and passed directly to the named person.

Sort outgoing mail and frank ready for posting. Place mail for the NHS Milk Run collection in the appropriate place ready for collection. Take post to post box as per Ribblesdale Post Rota before last post collection of the day. Download the electronic mail and scan any incoming clinical letters onto patients record and route to the appropriate clinician.

Computer Daily use of the clinical software system EMIS and Docman following appropriate training. Enter data onto patients records in accordance with practice policies. Note summarising medical records in accordance with Practice Protocol. Maintain Death Register on Docman Assist with QOF (Quality and Outcome Framework) using clinical audit and the recall system.

Scanning/processing of hospital letters and documents, read coding letters as appropriate Ensure correspondence, reports and results are filed electronically in the correct patient record. Participate in audits Reg



  • Bury St. Edmunds, United Kingdom MLB Dentysta Ltd Full time

    **Looking for an interesting job? Join our team!** MLB Medical and Dental Care is currently looking for **Medical Receptionist** (~80-120h /month, work from Monday-Friday + every second weekend) in our private medical and dental clinic in Bury St Edmunds (IP32 7AZ, Suffolk). Full training provided, previous experience not required. **RECEPTIONIST** On this...

  • Medical Receptionist

    7 months ago


    Bury, United Kingdom Blackford House Medical Centre Full time

    We are hoping to recruit to our team an enthusiastic motivated person who is keen to work to a high professional standard providing excellent patient care, whilst maintaining strict patient confidentiality. The ability to listen to have empathy and kindness towards patients and colleagues alike is essential. To be able to work quickly and efficiently in a...

  • Receptionist

    5 months ago


    Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: Stanton Surgery is looking to recruit a friendly, reliable and enthusiastic receptionist to join our team on a full or part time basis, to act as the first point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff. You will adhere to the strictest confidentiality when...

  • Receptionist

    7 months ago


    Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    Stanton Surgery is looking to recruit a friendly, reliable and enthusiastic receptionist to join our team on a full or part time basis, to act as the first point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff. You will adhere to the strictest confidentiality when handling medical...

  • Receptionist

    5 months ago


    Bury, United Kingdom NHS Professionals Full time

    **Job Title**: Receptionist **Trust**:Northern Care Alliance NHS Foundation Trust **Location**:Fairfield General Hospital, BL9 7TD **Pay Rates**:£11.45 per hour **Shift Patterns**:Monday - Friday **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep...

  • Medical Records Clerk

    5 months ago


    Bury, United Kingdom Pennine Care NHS Foundation Trust Full time

    An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Old Age Mental Health Services as a Administrator/Receptionist. If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you. We currently have a part time position...


  • Bury, United Kingdom Water Engineering Services Limited Full time

    **Start date**: ASAP **Salary**: £17,000 - £23,000 **Holidays**: 24 days per annum plus bank holidays **Benefits**:On Site Parking, Company Private Health care **Hours**: Monday to Friday 8am-4pm Due to company progression and growth, we are currently seeking a Receptionist / Administrator to join our team, based in our Engineering office in Bury....


  • Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: The Reynard Surgery** **has an opportunity for a receptionist to join our team on a full-time basis working 37 hours per week over 4 days. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services,...


  • Bury St. Edmunds, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Please refer to the attached job description, which details the full role and responsibilities of the receptionist post. Whilst this role is supporting reception/telephone calls during times of sickness or annual leave additional to this the role would require the following duties: Minuting of meetings on a regular basis, supporting with Medic work as...


  • Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: Victoria Surgery has an opportunity for a receptionist to join our team, on a** **part-time basis, for 18.5 hours per week over 2 days, Thursday and Friday, in the following shift pattern: - Thursday 7.45am - 5:00pm Friday 7.45am - 7:00pm These days are fixed and additional cover will be required during periods of annual leave. There...


  • Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: Angel Hill Surgery** **has an opportunity for a receptionist to join our team on a** **part-time basis for 22.5 hours per week across 4 days to cover the following shifts: - Monday: 2.00pm - 7.00pm Tuesday: 7.45am - 2.00pm Wednesday: 2.00pm - 7.00pm Friday: 7.45am - 2.00pm There is more to our receptionist roles than answering the...


  • Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: Angel Hill Surgery has an opportunity for a senior receptionist to join our team on a full-time basis. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records...

  • Receptionist

    6 months ago


    Bury St. Edmunds, United Kingdom Moreton Hall Veterinary Centre Full time

    **Job description** We are looking for two more lovely Receptionists to join our small and friendly team. Experience in a customer facing role is preferred, but not essential. A good telephone manner, IT skills and customer service experience will be an advantage. Working hours are generally an 8 hour shift between the opening hours of 8am and 8pm. The...


  • Bury St. Edmunds, United Kingdom The Guildhall & Barrow Surgery Full time

    We are a successful two site GP practice and have an exciting vacancy within our busy Clinical Support Team at The Guildhall & Barrow Surgery. You will be part of a of a dedicated team, responsible for successfully navigating our patients through their care journey at The Guildhall & Barrow Surgery, Bury St Edmunds and The Barrow Hill Surgery,...


  • Bury St. Edmunds, United Kingdom The Guildhall & Barrow Surgery Full time

    We are a successful two site GP practice and have an exciting vacancy within our busy Clinical Support Team at The Guildhall & Barrow Surgery. You will be part of a of a dedicated team, responsible for successfully navigating our patients through their care journey at The Guildhall & Barrow Surgery, Bury St Edmunds and The Barrow Hill Surgery,...


  • Bury, United Kingdom Northern Care Alliance NHS Group Full time

    **Job overview**: **Applications are invited for a motivated and enthusiastic person to provide maternity leave cover in a Receptionist/Clerical role.** Working in a small, friendly team and supporting the Physiotherapy service at Fairfield General Hospital, you will provide general administrative duties to this very busy Outpatient Department. As such, you...


  • Bury St. Edmunds, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you looking for a rewarding career and do you want to be part of a friendly team? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality? If you have said...


  • Bury, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...


  • Bury St. Edmunds, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...

  • Receptionist

    5 months ago


    Bury St. Edmunds, United Kingdom Primary Care Careers Full time

    **About the Role**: Stanton Surgery in Bury St Edmunds has an opportunity for a receptionist to join our team on a full or part-time basis. You will provide the first point of contact for all patients and will act as a focal point of communication between patients, doctors and other medical staff. Stanton Surgery prides itself on offering a patient centred,...