Receptionist / Care Navigator - 22.5 Hours Per Week

5 months ago


Bury St Edmunds, United Kingdom Primary Care Careers Full time

**About the Role**:
Angel Hill Surgery** **has an opportunity for a receptionist to join our team on a** **part-time basis for 22.5 hours per week across 4 days to cover the following shifts:

- Monday: 2.00pm - 7.00pm

Tuesday: 7.45am - 2.00pm

Wednesday: 2.00pm - 7.00pm

Friday: 7.45am - 2.00pm

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly;
- Signposting patients to other healthcare professionals appropriately;
- Updating patients contact details;
- Directing patients around the surgery.

For further information about the role, please see the attached job description.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Angel Hill Surgery is situated in the heart of Bury St Edmunds on the Angel Hill. We have a team of 11 doctors, 2 paramedics, 1 nurse practitioner, 5 practice nurses, 2 healthcare assistants with dispensary, medical secretary, and a reception/administrative teams. Under the practice management team, the team of 11 reception and administrative provide the above services for patients from 0800 to 1830 Monday to Friday and also Saturday from 0800 to 1200.

As a member of the Angel Hill Surgery team, you will automatically be enrolled into the NHS Pension scheme and the life insurance contained in it; the surgery provides a free health and welfare service for both the employee and their immediate family, a summer party for staff and partners and a Christmas party for staff.

The surgery partners and management team have an ethos of being a caring, approachable and considerate to staff and will support and assist as much as they possibly can with any work or external issues a member of staff have.

**Disclosure and Barring Service Check



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