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Receptionist / Care Navigator - Thursdays & Fridays

7 months ago

Bury St Edmunds, United Kingdom Primary Care Careers Full time

**About the Role**:
Victoria Surgery has an opportunity for a receptionist to join our team, on a** **part-time basis, for 18.5 hours per week over 2 days, Thursday and Friday, in the following shift pattern:

- Thursday 7.45am - 5:00pm

Friday 7.45am - 7:00pm

These days are fixed and additional cover will be required during periods of annual leave.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients; Answering the telephone, promptly.
-
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Flexibility is an essential requirement as you must be able to cover additional shifts when there is annual leave within the team.

**About Us**:
Victoria Surgery is a an enthusiastic, caring, supportive and friendly team located in the centre of Bury St Edmunds. We are a forward thinking GP training and dispensing practice, with seven partners and two salaried GPs, a nursing team, and PCN Staff. We serve approximately 11,000 patients.
- Benefits include:

- Competitive salary based on experience
- Supportive and friendly environment
- Peer support
- NHS Pension
- The NHS pension scheme is a defined benefits scheme
- 20% employer contribution
- Staff kitchen with tea, coffee and snacks
- _Blue Light Card_ discount scheme
- Annual leave: minimum 33 days FTE, with enhancements for long service

**Disclosure and Barring Service Check