Receptionist

7 months ago


Bury St Edmunds, United Kingdom Primary Care Careers Full time

**About the Role**:
Stanton Surgery in Bury St Edmunds has an opportunity for a receptionist to join our team on a full or part-time basis. You will provide the first point of contact for all patients and will act as a focal point of communication between patients, doctors and other medical staff. Stanton Surgery prides itself on offering a patient centred, efficient and friendly service to all our patients.

The main duties include:

- Receive patients in friendly, polite and courteous manner and provide relevant information
- Book, amend, cancel and arrive patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system
- Utilise appointment system to ensure efficiency and to monitor the flow of patients into the consulting and treatment rooms.
- Explain to or show patients how to use the automatic booking in system
- Ensure that patients without appointments but who need urgent consultation are seen in a logical and no-disruptive manner
- Answer all telephone calls to the practice dealing with enquiries, directing calls where appropriate and taking messages
- Check and action all incoming electronic requests, tasks or queries daily
- Ensure appropriate record of interactions or messages are entered onto patient records
- Explain practice arrangements and formal requirements to all new patients and those seeking temporary cover and ensure that the correct procedures are adhered to
- Respond promptly to all queries and requests for assistance from patients and other visitors
- Update patient records as appropriate, including coding
- Ensure reception and waiting areas are kept neat and tidy. Discard waiting room magazines more than three months old
- Ensure all visitors are appropriately booked in and out of the surgery visitors book
- Open and sort incoming post as directed
- Frank and document outgoing post
- Action requests for ambulance transportation and enter details in patient computer records
- Notify patients of test results as indicated by the doctors
- Advise patients of relevant charges for private services and accept payment and issue receipts for same
- Work safely at all times in accordance with legislative requirements
- Please see full job description attached.
- Good standard of general education - minimum of 5 GCSE including English or equivalent & preferably an NVQ Level 2 in Customer Services or equivalent.
- Confident dealing directly with patients/customers and ideally with experience in working within general practice or a healthcare setting.
- Excellent problem solving skills.
- Confident in dealing with anxious or distressed people.
- Flexible and reliable.
- Ability to work on own initiative.

**About Us**:
We are a rural dispensing and training practice located in the village of Stanton, set in the beautiful Suffolk countryside close to Bury St Edmunds. We serve a stable population of approx. 5300 patients.

We are a 2 partner GMS practice offering a supportive happy environment, and were recently approved as a GP training practice. We already have our first two GP trainees working alongside us, and in the future we aim to host nursing students also. We offer traditional general practice offering currently diabetes care, LARC and minor surgery as additional personal interests.

We have a team of 3 nurses, and work closely with our PCN colleagues who visit the surgery weekly, such as a social prescriber, mental health link worker, mental health worker and physio. We are part of Blackbourne PCN which consists of 4 rural surgeries. Our reception and admin teams provide excellent support to our clinical teams.

We work in modern purpose built premises, which have recently been extended and provide a bright and airy setting in which to work. We are forward thinking, and always looking for new ways to do things to ensure we provide the best possible care for our patients. We recently changed our dispensary software, and are the second dispensing practice in the country to utilise this software, which is normally used in pharmacies.

We are rated GOOD across all areas by CQC.

**Disclosure and Barring Service Check


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