Receptionist/administrator - Physiotherapy

6 months ago


Bury, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**Applications are invited for a motivated and enthusiastic person to provide maternity leave cover in a Receptionist/Clerical role.**

Working in a small, friendly team and supporting the Physiotherapy service at Fairfield General Hospital, you will provide general administrative duties to this very busy Outpatient Department. As such, you will need to be hard working and flexible.

You must have substantial administrative and clerical experience including a good knowledge of software programs/IT systems such as Excel, Word and Outlook. You will need to use your initiative and have the qualities to work in an unpredictable environment. Previous experience of NHS systems and processes is desirable.

You will at times be acting as the first point of contact for our service therefore you will require excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.

**Main duties of the job**:
Provide a range of administrative and clerical services
- Meet and greet patients and visitors to the department
- Input data related to referrals, appointment booking and discharge processes
- Make patient transport and interpreter bookings
- Collaborate with colleagues to organise and prioritise tasks

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Education / Qualifications**:
**Essential criteria**:

- Minimum Level C GSCE English or equivalent
- NVQ Level 2 in Administration or equivalent
- IT skills qualification or equivalent

**Desirable criteria**:

- RSA level 2 or equivalent.

**Knowledge and experience**:
**Essential criteria**:

- Substantial work experience in an administrative role.
- Good knowledge of Microsoft Applications in particular Word and Excel

**Desirable criteria**:

- Experience of using NHS Trust specific data systems
- Previous experience in a medical/social care background

**Skills and Abilities**:
**Essential criteria**:

- Excellent communication and interpersonal skills
- Ability to liaise effectively with patients, members of the team and external partners.
- Ability to present information in a clear and logical manner
- Ability to demonstrate organisational skills

**Desirable criteria**:

- Customer Care experience

**Personal and Professional**:
**Essential criteria**:

- Ability to work on own initiative.
- Self-motivated. Interested in personal development.
- Flexible and adaptable to meet the needs of the service.
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Employer certification / accreditation badges**:
**Applicant requirements**:



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