Medical Administrator

1 month ago


Bury St, Suffolk, United Kingdom Woolpit Health Centre Full time

About Woolpit Health Centre

We are a leading healthcare provider in West Suffolk, committed to delivering high-quality care to our patients. As a Medical Administrator, you will play a vital role in supporting our clinical teams and ensuring the smooth operation of our practice.

Job Responsibilities

As a Medical Administrator, you will be responsible for:

  • Managing patient records and ensuring accurate and timely data entry
  • Providing administrative support to our clinical teams, including scanning and uploading clinical correspondence
  • Monitoring and processing daily administrative eConsult requests
  • Managing patient, healthcare professional, and staff enquiries in an effective manner
  • Answering incoming phone calls and transferring calls or dealing with callers' requests appropriately
  • Managing all administrative tasks as necessary
  • Registering and monitoring new patient registrations via the Healthtech-1 portal
  • Processing new patients' medical records and deductions
  • General administration duties such as photocopying, scanning documentation, and filing of patient records
  • Carrying out any reasonable duties requested by the Doctors, Practice Manager, or Administration Manager

Insurance and SARS Requests

You will also be responsible for:

  • Dealing with enquiries via telephone and email from private companies, Insurance companies, patients, and Solicitors, and keeping appropriate records
  • Processing and actioning requests for information from Insurance Companies, DWP, DVLA, patients, and other third parties
  • Creating invoices and maintaining appropriate documentation to ensure that payments relating to insurances and non-NHS services have been received and accurately recorded
  • Processing patient Firearm License requests received from the Constabulary in line with the practice protocol
  • Processing Subject Access Requests adhering to GDPR guidelines

Requirements

To be successful in this role, you will need:

  • Excellent interpersonal and communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Ability to work within a busy team-based environment
  • Problem-solving and analytical skills
  • Ability to follow policy and procedure

What We Offer

We offer a competitive salary, regular one-to-ones, generous annual leave entitlement, voluntary overtime, plenty of training opportunities, and membership of the NHS contributory pension scheme. We also offer life insurance, family benefits, ill health benefits, and a 20% employer contribution. Additionally, you will have the option of NHS discount and Blue Light Card for retail/dining/holidays, etc., and free uniform.


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