Medical Administrator
1 month ago
About Woolpit Health Centre
We are a leading healthcare provider in West Suffolk, committed to delivering high-quality care to our patients. As a Medical Administrator, you will play a vital role in supporting our clinical teams and ensuring the smooth operation of our practice.
Job Responsibilities
As a Medical Administrator, you will be responsible for:
- Managing patient records and ensuring accurate and timely data entry
- Providing administrative support to our clinical teams, including scanning and uploading clinical correspondence
- Monitoring and processing daily administrative eConsult requests
- Managing patient, healthcare professional, and staff enquiries in an effective manner
- Answering incoming phone calls and transferring calls or dealing with callers' requests appropriately
- Managing all administrative tasks as necessary
- Registering and monitoring new patient registrations via the Healthtech-1 portal
- Processing new patients' medical records and deductions
- General administration duties such as photocopying, scanning documentation, and filing of patient records
- Carrying out any reasonable duties requested by the Doctors, Practice Manager, or Administration Manager
Insurance and SARS Requests
You will also be responsible for:
- Dealing with enquiries via telephone and email from private companies, Insurance companies, patients, and Solicitors, and keeping appropriate records
- Processing and actioning requests for information from Insurance Companies, DWP, DVLA, patients, and other third parties
- Creating invoices and maintaining appropriate documentation to ensure that payments relating to insurances and non-NHS services have been received and accurately recorded
- Processing patient Firearm License requests received from the Constabulary in line with the practice protocol
- Processing Subject Access Requests adhering to GDPR guidelines
Requirements
To be successful in this role, you will need:
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem-solving and analytical skills
- Ability to follow policy and procedure
What We Offer
We offer a competitive salary, regular one-to-ones, generous annual leave entitlement, voluntary overtime, plenty of training opportunities, and membership of the NHS contributory pension scheme. We also offer life insurance, family benefits, ill health benefits, and a 20% employer contribution. Additionally, you will have the option of NHS discount and Blue Light Card for retail/dining/holidays, etc., and free uniform.
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