Senior Change Implementation Manager

3 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Job summary

We are looking for a Senior Change Implementation Manager to join our Portfolio Delivery team. The role will lead our emerging change management team and develop the centre of excellence for the NHSBSA in line with the wider Portfolio Delivery team.

About the role:

The NHSBSA is undertaking a challenging and exciting change portfolio in line with our strategic goals and emerging service needs. Our change portfolio delivers programmes and projects to support NHS organisations, patients and the public.

Our Senior Change Implementation Manager will provide support to our programmes and projects where significant people-based change is to be delivered and provide advice on a consultancy basis to changes across the portfolio. The role will be responsible for the performance, development and wellbeing of a team of change professionals through formal line management.

Who we're looking for:

We are looking for a passionate, self-starting change practitioner to drive the growth of the capability and secure stakeholder buy-in. You will have existing experience of line management.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts

Main duties of the job

Developing and growing the change management capability across the Portfolio Management Directorate and NHSBSA enterprise. Leading change planning and delivery support for projects and programmes of work by implementing a structured approach. Identifying change elements resulting from the project which will impact people, such as business processes, systems, technology and organisation design. Building relationships with stakeholders, internal and external to NHSBSA to complete impact assessments. Providing line management to a team of change professionals working across the NHSBSA enterprise. Provide advice and guidance within the Programme and Project Management community on the field of change management.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

Change Delivery:

Provide visible and effective leadership. Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools, and processes. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change. Deliver in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.

Business Case:

Support the Project and Programme Managers in preparing and updating the change management elements of the business case.

Budget:

Develop the budget and track delivery within budget. Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.

Resources:

Identify skill requirements; and deploy and develop change management resources across multiple projects. Lead change management resources across multiple projects.

Change Products:

Lead the creation of the required Business Change products for the project. Leads on engagement with key contacts. Ensures products are fit for purpose. Maintains up to date information in the project and programme management tool.

Change Planning:

Establish and maintain the change plan for the project and provides input into the overall Project Plan.

Business Readiness:

Identify, qualify, and update the business readiness criteria across area of responsibility before implementation. Supports the tracking of business readiness criteria to approve/refuse go-live.

Benefits Management:

Support the Project and Programme Managers and stakeholders to identify and leverage benefits. Considers Benefits Management in all Business Change activities.

Change Communication:

Lead on Business Change messaging, working closely with Communications Manager. Provides content for communications relating to Business Change across area of responsibility.

Stakeholder Management:

Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.

Guidance and Support Programme and Project Management Community:

Provide support, guidance, direction and coaching to team and more broadly across departmental profession. Show commitment to personal development. Promote effective individual and team performance. Ambassador for profession and best practice within the Programme and Project Management community. Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.

Line Management:

Line manage, coach and mentor change management professionals roles at Bands 4, 5, 6 and / or 7. Appraisal and performance management of team in line with NHSBSA policies and NHSBSA Core Competency levels (including performance, development, and wellbeing conversations and regular 1:1s). Identify, support and nurture talent within the team to develop individuals careers against professional competency frameworks via coaching and mentoring and supporting personal development plans (PDPs). Manage change management professionals against professional competency frameworks as appropriate, supporting personal training and development plans as required.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

Strong stakeholder management and communication skills Ability to build effective relationships with, and influence, senior stakeholders Resilient and determined, with strong negotiation skills and ability to constructively challenge Ability to communicate sensitive or contentious information appropriately

Desirable

An awareness of the NHSBSA's strategy, business plans and major programmes of work Knowledge of Government Functional Standards for Project Management GovS002 Specialist subject knowledge relevant to project and change profession Evidence of continued professional development

Experience

Essential

Significant track record and experience in successful planning and delivery of change initiatives Significant experience of stakeholder engagement and management Significant experience in team leadership and managing virtual teams Line management experience of change management or project delivery professionals

Desirable

Experience of delivering projects using a recognised delivery methodology (, Prince2) Experience of project and programme delivery within the NHS Experience of delivering training and skills development sessions

Qualifications

Essential

Change management practitioner qualification (, Procsi Change Management Practitioner, APMG Change Management Practitioner) Degree or relevant management qualification, or significant work-based experience in a middle management role

Desirable

Project or programme management practitioner qualification (, Prince2, Managing Successful Programmes Practitioner) Change management 'Train the Trainer' qualification (, Prosci Train the Trainer Level 1 or 2) Relevant post-graduate qualification

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