Implementation Consultant

2 days ago

Newcastle upon Tyne, United Kingdom Betterworks Full time

Envision yourself here


Betterworks is on a journey to transform how HR technology buyers think about goal setting, performance management, and employee engagement. We support some of the world’s largest enterprises in goal setting and performance enablement, and we’ve only just begun.


About Betterworks


Betterworks is on a mission to make work better by creating software that drives meaningful and productive manager-employee relationships. Our product suite includes 1:1 meeting management, performance reviews, goals and OKRs, employee engagement, calibration and analytics. We also empower HR admins by automating necessary workflows and providing them with actionable data to inform their people strategy. Our products are used by hundreds of thousands of workers from more than 100 countries in more than 20 languages.


The Opportunity


Join us as a Program Architect and unleash your experience with us


The Professional Services team’s mission is to successfully implement and ingrain our solution to enable customers to utilize and adopt BetterWorks’ solution effectively over the long term. The Professional Services team is part of our Customer Success team, dedicated to delivering a world-class experience to our customers and helping them embrace Continuous Performance Enablement (CPE) and goal-setting best practices. The Talent Management Consultant is a vital, customer-facing role within the team, leading the charge to implement our solutions for our customers. This role reports to the Vice President of Professional Services.


What You'll Do


  • Manage multiple concurrent customer implementation projects from start to finish for enterprise customers, including Fortune 500 firms.
  • Consult with customers, from individual contributors to executives, on change management needed for a successful roll-out. This includes roll-out planning, program design, and executive engagement.
  • Serve as a Subject Matter Expert on Corporate HR Performance programs, including goal-setting, recognition, feedback, Calibration, Engagement Surveys, and the BetterWorks platform.
  • Support the Sales team by driving scoping discussions with prospects and owning the communication and the value that BetterWorks Professional Services can bring to their HR initiatives.
  • Develop and execute detailed implementation plans, including but not limited to coaching customers on developing tailored communication, training strategy, and technical integrations.
  • Closely manage project timelines, T&E, and scope to ensure on-time, on-budget project completion. Document any changes in scope and impact on price as needed.
  • Demonstrate cross-functional leadership to deliver exceptional services and make our customers successful.
  • Ensure a smooth hand-off to Customer Success following each project.
  • Help establish and improve the professional services team by building high-quality deliverables and repeatable processes and continually bringing innovative ideas.


What We Look For


  • 5+ years of experience in leading SaaS implementations for enterprise complex organizations, including building roll-out plans and consulting on change management.
  • Experience in consulting, professional services, customer success, or related fields.
  • Experience within the HR Talent Management space or being a Talent Management Program Owner within an HR department.
  • Exceptional client management and communications skills.
  • Ability to deliver key change management workshops to C-level leaders within large organizations.
  • Willingness to travel to customer locations as needed - typically less than 10% travel required.
  • Proven track record of managing multiple concurrent projects with varying complexity levels.
  • Project Management Certification is a plus.
  • Strong presentation, meeting facilitation, and written communication skills.
  • Strong PowerPoint and Excel skills.
  • Experience with Gainsight, JIRA, Salesforce, and Zendesk is a plus.
  • Bachelor’s degree required.


What We All Do


All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.


All employees are required to participate in information security awareness and training programs.


All employees are responsible for handling data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.


All employees have a responsibility for reporting information security incidents in accordance with information security policies and procedures.


What Makes Betterworks Unique


» At Betterworks, we prioritize our people. In that spirit, we’ve put together a great benefits program to support our employees’ health and wellness that includes the following:


» Leadership: CEO Doug Dennerline is truly a mission-driven leader. He has been a sales leader for over 25 years and has a direct impact on the work people do every day.


» Funding: $129 million, Serious B with top tier investors, including Kleiners Perkins, Emergence Capital, and 8VC.


» Board of Directors: Includes iconic executive John Doerr (venture capitalist, the chairman of Kleiner Perkins, and the author of the best-selling "Measure What Matters"), Bruce Felt (Founder of Renaissance Software and a servant leader to various private and public companies), Amy Cappellanti-Wolf (Board Member, Advisor, and Chief People Officer), Bing Gordon (Technology Venture Capitalist and history of serving on several high-profile Boards of Directors including Amazon, Duolingo and Zynga) and Jason Green (Founder Emergence Capital and Greenbridge Foundation).


» Perks: Flexible time off, Parental Paid Leave policy, monthly internet stipend, flex days, and more.


» Product: Named to the Brandon Hall Group Excellence in Technology Awards in the Best Advance in Performance Management Technology category for its Advanced Analytics capability.


» Mission Driven: Our mission is to provide the expertise and technology that companies need to inspire, develop, and activate their workforce to meet today’s goals and be ready for tomorrow’s challenges.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse BetterWorks. We believe that different perspectives lead to better ideas, and better ideas allow us to understand better the needs and interests of our diverse, global BetterWorks Community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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