Senior Donor Services Support Officer

2 months ago


Dundee, United Kingdom NHS National Services Scotland Full time

Senior Donor Services Support Officer 

This post is a 12 Month Fixed Term / Secondment position

About the Organisation: 

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post: 

This post offers an exciting opportunity to play a role in a vital section of the Heath Service, responsible for coordinating and overseeing Donor Services Support Officers in all aspects of pre-session preparation and post-session clear up, ensuring complete accuracy of donor and admin records.

We are seeking to recruit an enthusiastic, motivated, flexible person to undertake this challenging and interesting post based within the Dundee Donor Office, Ninewells Hospital.

The Candidate:

We are looking for an individual who has a customer focused approach, is organised and adaptable. You must also possess excellent communication skills, have the ability to multitask and be able to work under pressure to deadlines. 

Call handling experience is essential for managing inbound and outbound calls. 

Previous work experience at supervisory or staff management level is advantageous.

You must have thorough working knowledge of Word, Excel and Access software packages as well as accurate keyboard skills. Previous relevant healthcare administration experience would be beneficial. 



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