IT/AV Service Delivery Officer
6 days ago
About Abertay University
Abertay University is a modern institution with a global perspective, deeply rooted in its local and national communities. We have established ourselves as a leader in delivering high-quality, well-directed teaching and research, and providing a stimulating and enriching experience for our students.
About IT Services
IT Services is a dynamic and fast-paced department that focuses on delivering exceptional customer service and high-quality digital technology solutions to our staff and students.
Job Summary
We are seeking an experienced IT/AV Service Delivery Officer to join our team. The successful candidate will report to the Senior IT Service Delivery Officer and be responsible for delivering a highly professional 2nd line IT/AV support service.
Key Responsibilities
- Deliver technical support for a broad range of IT and AV technologies, including hardware and software, such as laptops, desktops, tablets, and mobile devices, printing, Microsoft Windows, and MEM/SCCM for OS and application deployment.
- Provide support for Apple Mac devices and AV programming, where applicable.
- Utilize excellent problem-solving skills, communication skills, and ability to work under pressure to respond to colleagues, students, and stakeholders' needs.
- Prioritize and manage tasks methodically to provide an excellent service.
Requirements
The ideal candidate will possess excellent problem-solving skills, communication skills, and the ability to work under pressure. A full candidate brief can be found below, which details the job description, person specification, and application details.
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