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AV Solutions Specialist

2 months ago

Dundee, Dundee City, United Kingdom N-able Full time

About N-able

N-able is a global software company that empowers technology leaders to navigate their evolving IT needs. We partner with customers to help them thrive at every stage of growth, and our network of N-ablites is dedicated to making a difference in how our partners do IT.

Our Hybrid Working Model

We offer a flexible and trust-based working model that allows our team members to maximize their contributions while growing their careers. This model is based on our core values of trust, flexibility, and collaboration.

The Role

We are seeking a skilled AV Solutions Specialist to join our team. As a key member of our technical team, you will be responsible for providing advanced onboarding assistance to partners with large or technically complex implementations and migrations.

Key Responsibilities

  • Provide expert-level technical support to partners, including advanced onboarding assistance and migration services.
  • Identify and communicate opportunities to further leverage the N-able platform and enhance customer value.
  • Design and implement custom solutions to meet the unique business and technical goals of our partners, including custom monitoring, automation, and reporting solutions.
  • Utilize knowledge of MSP and competitor products to aid customers in the migration to our platforms and accurately document partner interactions and project progress through designated tools.
  • Stay up-to-date with the latest technologies and trends in the IT industry, including Windows operating systems, file structure, registry, and event logs.
  • Prior experience supporting Remote Monitoring and/or PSA solutions is a plus.
  • A technical degree is a bonus.

What We Offer

  • Medical, dental, and vision coverage.
  • Generous PTO and observed holidays.
  • Employee Stock Purchase Program.
  • A dynamic and supportive work environment that fosters growth and collaboration.