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Renewals Executive

4 months ago

Reading, United Kingdom Deverell Smith Recruitment Ltd Full time

Company Overview: My client is a premier real estate company dedicated to providing exceptional service and quality living spaces for their residents. With a focus on sustainability and community, they manage a diverse portfolio of rental properties, ensuring that each tenant experiences comfort, convenience, and peace of mind. They believe in fostering long-term relationships with their residents and creating environments where they can thrive.

Role Overview: As a Renewals Coordinator you will be an integral part of the team, responsible for managing lease renewals and ensuring the continuity of their resident's tenancies. You will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating smooth and efficient renewal processes. This is an excellent opportunity for a detail-oriented and proactive individual with a passion for customer service and property management.

Key Responsibilities:

  • Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
  • Prepare and send lease renewal notices in accordance with company policies and legal requirements
  • Liaise with landlords and tenants to address any concerns or requests related to lease renewals
  • Coordinate property inspections and maintenance activities as needed to prepare for lease renewals
  • Update and maintain accurate records of lease renewal agreements and related documentation
  • Monitor rental market trends and advise management on pricing strategies and lease terms
  • Collaborate with the leasing team to identify opportunities for up-selling and cross-selling additional services to tenants
  • Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
  • Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights

Requirements:

  • Previous experience in property management, leasing, or customer service roles preferred
  • Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
  • Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
  • Proficiency in Microsoft Office suite and property management software
  • Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
  • Ability to work independently and collaboratively within a team environment
  • Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
  • Flexibility to adapt to changing priorities and work under tight deadlines

If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me. Either reply to this advert, or email me directly on

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The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.