Service Lead

3 months ago

Nottingham, United Kingdom Nacro Full time

Service Lead

Job type - Full -time

Hours - 35 (plus 5 hours paid lunch break)

Salary - £35,235 per annum

Location- Caunton Avenue, Nottingham

Are you a person-centred leader who thrives on getting the best results possible?

Do you hold a passion for empowering young people who have multiple, and complex needs due to their experiences to achieve self-actualisation?

Do you have experience of leading supported housing services, with proven experience in safeguarding in a supported housing environment?

If so, we have an exciting opportunity for a Service Lead to join us, managing our Nottingham Young Person Supported Housing Service based in Nottingham City; providing accommodation and support to 80 young people.

To be considered for this role you must have the following requirements: -

·be able to demonstrate extensive knowledge of supported housing services and /or housing management services to a range of service user groups presenting with a range of complex needs.

·be able to prioritise tasks effectively; ensuring the team are supported, Service Users needs are prioritised and contractual KPI’s are met.

·You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies.

·You will need excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

Be confident in quality risk assessment, risk management and provision of holistic support.

We are looking for:

Someone who can lead and manage a team of Support Workers and Housing Management workers to deliver high quality, effective supported housing services to young people that meet their needs and meet contractual requirements and financial targets. Reporting to the Area Manager.


Duties and responsibilities include but are not limited to: 

- Effectively lead and deliver services which comply with the regulatory framework.

- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets

- Managing the rota and on-call arrangements.

- Lead team by example by upholding Nacro’s values and behaviours and translating those into everyday activity.

- Ensuring safeguarding and risk management is a key part of our support work and that any safeguarding alerts and/or incidents are safely managed. Be the accountable Safeguarding lead for the service.

- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.

- Ensuring all service user support and safety plans are in place.

- Take responsibility for the communication of organisational and local messages through regular and effective team meetings.

• Set clear objectives and performance targets for each direct report using the appraisal process and monitor through 

Car driver needed.

DBS check will be required for this role 

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